TownePlace Suites by Marriott Orlando at SeaWorld

Liked the location

The pillows were very uncomfortable. Please invest in some decent pillows for your guests

It was close to everything

There is nothing I don’t like about the property

The stay was decent but not good for the cost; it was not worth the cost. Too expensive.

The cost was very high and not worth it given the poor customer service, uncomfortable beds, and rusted bathroom handles. In addition, it was challenging to find parking spots. The breakfast was not good, and it was difficult to find a place to sit for the family. The tables were unstable and rocked, spilling drinks onto the table. Also, someone came in inappropriately dressed, with their bottom cheeks hanging out around young children.

The staff was nice the hotel was decently clean

Unfortunately, the stay was disappointing. I had pre-selected/requested a crib before our arrival, but it was never placed in the room. I even reminded the staff about the crib when I checked in early around 8 AM. We left and returned to the hotel around 6 PM, and the crib was still not there. I had to ask again, and it then took over an hour for it to finally be delivered. The AC was also a major issue. The temperature could only be adjusted using the controls on the wall unit, and even with the AC set continuously to 60°F, the room would only cool down to around 74°F according to the wall thermostat. It never seemed to cool the room properly. On top of that, the bed was extremely hard and uncomfortable. Overall, between the crib being forgotten despite requesting it ahead of time and reminding staff at check-in, the AC not working properly, and the uncomfortable bed, the stay was much less comfortable than expected.