We had issues with the internet. Representatives attempted to fix it and finally did but the week was just about over. Check in was difficult because the "code" did not work on the door. Again the representative was responsive and so it wasn't a big issue but just a small inconvenience.

We had a couple of hiccups but someone always responded with a fix.

We rented this house for a group of ten, including 2 children under the age of 10. The place was excellent for us. The pool was great, the movie room was fantastic, and the location was perfect. Ten minute walk to a wonderful beach. Plenty of room, very nice towels and linens and plenty of dishes, glasses and utensils. We had a wonderful week.

The property was beautiful and well appointed and maintained. The 4 levels are a bit cumbersome with kids but the elevator helped. We loved the pool and appreciated the short 10 minute walk to the beach. Our issue was that I specifically used this marketing : House 3100 sq. ft 6 bedrooms 16 bedsSleeps 25 5 bathrooms 5 full baths Family spaces KitchenLiving RoomDeck/Patio In selecting this property as we had 4 different family units with 4 small kids and had the potential of a 5th family unit. When we arrived there are only 4 full baths. They are counting the showerhead (yes we have pics) that is out by the pool as a full bath. When we contacted the property manager within the first few hours of checking in he continued to insist that it did indeed have 5 bathrooms. Notice the ad says 5 FULL bathrooms. He then stated that we would have to deal directly with VRBO as they set the listings. We have just started our vacation and he expected us to resolve this issue of false advertising. We own and operate a VRBO property and tried to explain to him that VRBO does not come out and count the number of rooms but that it is the owners responsibility to fill out the form for the listing. We then asked for the owners contact info as our property manager would run this kind of issue by us to see what we could offer if there is a problem (internet is out, hot but is broken for the week, refrigerator goes out etc.) with the property. I asked him 3 different times for the owner's info and he just ignored the request. We asked what he would do to make this right and he simply said he had talked with VRBO, got a case number and said we would have to deal with them Even though it was clearly a case of false advertising. He did say that we could move to a property across the street with 5 bathrooms on Tuesday, after our Saturday check in. We said that was not feasible as we had 4 families who would be all settled in by then. So BEWARE, it may be difficult to resolve an issue satisfactorily if a major problem arises AND we were not offered any discount or resolution.