Location was good, near the end of a main shopping street. Lucca is a beautiful city, wish we had more time. Residenza was comfortable,clean.

L'appartamento è perfetto, pulito, sopra ogni aspettativa. Siamo stati davvero bene e molto felici della posizione e comfort.

Federico was very responsive and explained how things were in the house. The house is well located in an area with several cafes, restaurants and bars. The apartment was very well equipped and had everything we needed.

There were mainly three things we didn't like: - The bathroom was not very clean. Perhaps it was cleaned very quickly but it really didn't smell very good. - The house smelled very musty. Since it was July and it was very hot outside, we didn't want to bring the heat from outside, but given the musty smell, we preferred to do so. - The air conditioning did not work. We tried all the options and it did not work even with the fan option. So we had to spend a very hot night, especially since the room is on the first floor where all the heat rises.

The AC did not work for the first 24 hours and the temperature was 34 C, almost 100 F. The host was rude and offered us an open bottle of Prosecco with just 1/3 left as a compensation without even asking if we drink, I have to asked him to bring us a portable fan because his only explanation was that the technician did not show up the day before our arrival and that I have to understand his situation. He was more concerned about us leaving the tourist tax than about our comfort. Fernando, the host, has no idea of how to be nice with costumers, he is arrogant and only care about money. This morning when we were leaving another person name Simone went to see as go and also was concerned about whether or not we left to 10 euros tourist tax that we did. This has been the worst experience I have had using booking I have used booking for more than 8 years.

Almost everything about this property was excellent. Really couldn’t fault it apart from one thing that I have explained below. Lucca is one of the most charming cities on the planet with lots of really good quality restaurants and very reasonably priced.

The one issue we had was that the Aircon was not working efficiently. We arrived on a Saturday and the temperature was very hot, we switched on the Aircon and thought we would give it at least a couple of hours to get to work. After two hours it had not really cooled the apartment at all. I messaged the owner and to be fair to him, it was a weekend so didn’t expect him to be able to get it fixed straight away, but he did say someone would be there Monday to sort it. No one turned up. When we checked out on Tuesday he said that he couldn’t get anybody now until the Wednesday, so we had three nights of not really sleeping as temperatures in the apartment were over 28 degrees. If the Aircon had been working properly I would have given this review a resounding 10

The overall cleanliness was excellent, except there were two separate issues with bad odour.

Unfortunately there were two areas in this apartment that actually made me gag from the odour. The first was when entering the apartment in the ground floor. The wall to the right of the front door upon entry is damp. This gives the downstairs room a bad smell. The bathroom had a distinct smell of urine at all times, even though it was perfectly clean and made it unpleasant to use the bathroom.

The apartment is well equipped, very roomy and comfortable, and is in a great location close to restaurants and cafes. Perfect base to explore the region.

Nothing comes to mind.

Instruction on accessing the property were not provided. The names on the gate were different to the booking name, a bit confusing