Sah cute aus, gute Lage

Zu laut, direkt an der Hauptstraße, mehrmals kein Wasser, kein Internet, Küche ohne ausreichende Ausstattung

La ubicación es muy buena .

El wifi no funcionó en ningún día de mi estadía , las camas son muy incómodas, los baños son sucios y no había agua , falta de atención del personal , no regresaría.

La ubicación.

Los servicios y la atención brindada fue muy mala, no había internet y no había agua, las camas son incómodas.

La ubicación es perfecta

Podrían mejorar el servicio de limpieza

Great location, love the earthy feel/ plants / cats / decoration. Super cute place over all. Cool common areas as well

The room we stayed at was super stuffy, the fam barely did anything since it was one for 3 people, mosquitoes were also a problem since the fan wasn’t strong enough to keep them off all of us. The dogs were barking super loud in middle of the night, there’s a dog staying right next to room 4 and it’s quite loud throughout the night. Lastly we had super noisy neighbors from the city that were up drunk and super loud in the common area right by room 2. Not problems caused by the hotel but maybe things they could ask guests not to do.

Near a lot very convenient location and very nice common area that is always being maintained aswell as the cleanliness of the suits and bathrooms

Mombasa is right next door it is pretty loud but I didn’t mind it

location not as being told on booking, but further away from the noise

-1: reception: manager of hostel is unfriendly, non communicative and didn’t want to walk us to the room to help us to the different location -2: room: we booked a room with ac, but received a room with only a fan. after complaining the next day we could change rooms but no apologies or remuneration for not having the correct room. Be aware this, photos are not correct on booking. Although there was daily outside cleaning, the rooms were not clean. including a friendly cockroach. -3: towels; we received too few towels and after complaining reluctantly were given some by the ‘manager’.

no breakfast

There are several important attributes that are essential for successful hospitality management. Some of the most important ones are: Strong communication skills: Communication is vital in the hospitality industry as it involves interacting with customers, employees, suppliers, and other stakeholders. Hospitality managers need to be able to communicate effectively with all these parties to ensure that everyone is on the same page and that the business is running smoothly. There was no communication among employees in this hostal regarding the guests. ATTENTION TO DETAIL. The hospitality industry is all about providing the best possible experience to customers, which means paying attention to every detail, no matter how small. Managers should have a keen eye for detail and be able to ensure that everything is perfect, from the cleanliness of the hotel room to the presentation of the food. On Saturday, April 15th I paid for my nights stay with a 500 peso blue Benito Juarez. Despite it being slightly torn, we fixed it and I kindly asked if it would be fine and the girl said that would be fine and gave me my change. The next morning after explaining to 3 of the workers that I am moving into my apartment on Monday April 17th agreed that I could pay for one more night before I moved into my new apartment. According to the 4 girls in the front desk they claimed I did not pay the previous night and owed 1000 mxn for the 2 nights. Finally, the girl who accepted the bill came around and when asked about the situation she denied that I had paid. This girl stole the money and made no record of me paying for my night there. 1 hour later, after being told I couldn't pay for one more night, along with the main girl holding my 500 mxn as ransom, and me bringing a friend who witnessed me pay, they agreed that I had paid. This was the most unprofessional interaction I've had in a "hotel"/ hostal . What a joke of a "proffesional establishment".