There were dead cockroaches all over the room. There was no daily fulfillment of coffee or bottled water. The coffee pot was in terrible shape. The toilet was dirty when I first arrived at my room. And my credit card was charged again when I checked in. Even though I had prepaid weeks in advance for the three night stay.

Location was great - right in the heart of things. Short walk to just about anything you'd like to do. Really unique and cool entrances to the rooms, great over-look on the courtyard area, looks like during spring/summer it's even better for family events, etc.

We were in a building toward the back of the property; the building next to us was clearly out of service for repair, etc. I'm sure this was planned and it didn't take away from the stay. Also, maybe it was because it was night - but it took us a loop around the property to figure out where to check in, it was a little confusing until we figured out the lay of the land.

A quaint, boutique lodging experience. An interesting layout in the multiple buildings. Despite a certain rustic charm, the facilities were modern and updated. Great water pressure in the shower which was not the case in another, supposedly MORE modern location during this trip. The staff at the desk was friendly and helpful. I asked for a recommendation for a meal and she immediately provided one. I ended up checking out the local pizza instead (which was pretty darn good!), but I was appreciative of her responsiveness.

The parking situation is not great. I was a bit nervous having to pull over to one side around a rather narrow circular road. Given the location, though, I suspect alleviating that would be next to impossible. The couch was kinda weird; more like it was intended to be kind of like a futon intended to double as a bed. It was comfortable enough to watch tv.

The location was great and the hotel aesthetic was cool, but the challenges made me question staying again in the future. I will say several of the front desk staff were super helpful and accommodating in that we came to stay due to a family medical emergency and they were generous in offering a discounted rate and honoring a retro book 2 and get 1 night free with us. Additionally, my young niece was stung by a bee while playing at the creek one evening, and the young man at the night desk was very gracious in providing us ice and some first aid supplies. The pool was super the one day that we were able to use it, and we had looked forward to using the complimentary bikes on the property but ran out of time unfortunately. The location is excellent and you can easily walk to nearby shops and restaurants. Other places are literally a few minutes drive from the property. Our room overlooking the pool had a really cool and relaxed vibe. We loved the rainfall shower, balcony with pool view, and the amazing bed that was super comfortable especially after sleeping days at the hospital leading up. The town and nearby creek are very cute with lots to check out.

We experienced being double charged due to paying ahead via book.com and then upon arrival we were charged again on our credit card despite explaining we booked and paid ahead online. Additionally, the restaurant/pool bar was closed for renovations for the entirety of our 3 night stay which unfortunately a big part of why we booked this hotel. The pool was closed half the stay which was also disappointing as this was a major part of the trip my young niece was looking forward to. Lastly, we asked for housekeeping midway through our stay, and was affirmed over phone for full housekeeping but upon our afternoon outing return, we came back to a housekeeping bag placed on our bed with sheets, towels, garbage bag, and additional coffee, soap and lotion) but no housekeeping service was provided in our room what so ever. I called the front deck and was told it must have been an oversight. I asked if they could send someone to come retrieve our overflowing trash and take our dirty towels, and was told to place the items on the front porch. Very frustrating in addition to not having the room attended to for bedding or cleaning. After dinner we returned to our dirty towels and trash still lingering on the porch. I called back and the desk sounded exasperated in being asked to come retrieve these items but they did finally do so. In checking out, I requested a discount considering multiple challenges in our experience, and they took off a whopping $25 from our 3 night stay. Lastly, I needed a printed receipt for business purposes and have yet to receive days later. Overall, this was not the overall expectation or customer service standard, one would one expect from a Bunkhouse property (which prides itself on "indulgent" experiences at unique boutique properties). We specifically booked this property coming from Austin and being familiar with sister properties, and expecting a similar vibe and experience, so overall I was bummed out at so much lacking here.

The grounds are beautiful. The rooms are nice and clean.

The room a/c could be better

The place was so relaxing and so beautiful on the grounds.

location and over all value

upon arrival room not cleaned, advertised check in at 3pm. Room not cleaned ready until 5 pm. Poolclosed one day for cleaning upon arrival un-announced? Next day pool water cloudy at best and greasy at bottom? Patio chairs outside room enterence came up missing during stay?

Very nice rooms and pool. Nice seating area as well.

Very difficulties navigate into and find front lobby. Parking is defined at all .