La vista

La limpieza, la poca agua en la ducha y lavamanos, la seguridad y la higiene del restaurante, la verdad no era lo que esperaba y menos son reales las imagénes que muestran.

The location. Is fine

Didn't get what I ordered. The aircondition doesn't work in three of the rooms i was offered. The pool doesn't work and have no filtration and is very dirty. The staff was sitting and smoking marihuana on the top deck and also offered me marihuana. After this last situation we decided to rent other hotel. Day two one of the staff followed us to get the key back even we had paid for two days. She was also very rude. My worst experience of any hotel in my life. I will not recommend this to nobody.

El cervicio

location

customer service

Nothing at all.

All

The view from the room and the pool, the room with the balcony is beautiful and the spaces are well distributed.

The food was not that good, in my opinion I feel that it was very expensive for the quality, I ordered fried chicken and they brought it literally burned, we also ordered a fried mojarra and it had no flavor, they just put chopped garlic on top. I do not recommend the rooms on the first level, at first glance they looked very dirty and the drainage of a bathroom smelled VERY bad !! The bedspreads in my room were dirty, I brought my own bedspreads and used them. I think that the hotel could be more beautiful but they do not maintain it and it lacks hygiene in general, we went through the kitchen and it was extremely disgusting

Only the location.

The hotel has potential to be a nice place to stay but no maintenance AT ALL. It’s the worse hotel that I’ve been in my life so far, hopefully I don’t have that kind of experience anymore. No water enough to take a shower or flush the toilet, and when we talked to the staff their answer was “we aren’t receiving water enough to everybody here”. Bed sheets and towels are very very old and the furnitures and the curtains. The pool was DUTY, super DUTY what made us scary to enjoy it. A lot of noise from other rooms. We really had a horrible experience. Hope I’m helping to not be so disappointed like we did. We regret so much for this booking, but everywhere was already sold out so we weren’t able to change the hotel.

the view

the pool was dirty 2 out of three days of hour stay, manager tried to solve it but the personnel didn’t clean it properly, we were left on our own and didn’t have anyone assist us with food / or any room service for a whole day, we had to walk a block to be able to eat, the room wasn’t cleaned a single time during our stay. Personnel was kind, they just didn’t seem to know how to run the hotel.