I got deluxe room

Room

They gave us rooms with dirty linen

dirty linen. breakfast sucks.

This hotel is perfect. We stayed four nights. The staff was incredibly helpful, the rooms were large and clean, the breakfast, which was slightly different every day, was consistently delicious. I would stay here again for sure.

TV signal was sometimes weak.

Lovely staff, beautiful views of Kandy, nice room

A little out from centre but that means it’s quiet!

Das Zimmer war geräumig.

Die Lage war für uns zu weit außerhalb. Es gab keine Bar.

- nicht sauber, Haare im Raum, Bad nicht gereinigt (inklusive Reste in Toilette…) - Duschen ging nur entweder kalt oder kochend heiß, nix dazwischen - Abfluss von anderen Zimmern im Bad laut hörbar

Habitaciones muy amplias y cómodas. Ideal para descansar

Quizás el acceso al hotel es algo complicado, pero su ubicación es buena.

The lady in the reception were very nice, food and the hospitality

Please improve the cleaning, fix missing items in the bathroom

Very good

Everything was superb

- nice and helpful staff (We changed our booking from two nights to one night. After some language issues it was no problem at all and we didn’t have extra fees) - spacious room and bathroom - good shower - nice view especially in the morning - good breakfast

Didn’t order food. Mosquito in room Room up many steep stairs. Room had bad aroma Shower cold then scalding hot 2* at best. Probably won’t trust site again

Extremely helpful staff

friendly and very supportive staff

Room was big, bed was massive, shower was amazing. Good, central location. Breakfast was probably one of the better we have had in Sri Lanka. Staff were attentive but not excessively so. Also they quickly sorted laundry for us (within 24 hours) There were no negatives to our stay

Nuwan has been very kind and available to help with all requests, in person and via whatsapp, providing suggestions for tours around Kandy as well as drivers. Rooms are big and bathrooms were clean. Location is nice though not walkable to the city center.

Not a 4 star hotel. All personnel is nice but quite helpless, they all depend on Nuwan who’s the only one who really helps and takes decisions. One of the staff was not able to get us a not extremely overpriced tuktuk to the center. First night our rooms got infested by flying ants - after notifying this to Nuwan he told us just not to turn on all lights during sunset and this hasn’t happened again, also the rooms got cleaned from all ants. Hot water in one room was not guaranteed and towels are small. Bed sheets are stained, one room had a lot of food rests underneath one of the beds. Haven’t notified all this to the reception so not sure if this could have been changed. It’s a big 3 stars facility in a nice location with poor maintenance and mostly helpless staff. With same price and less stars, score would’ve been higher. Only one keycard per room but this seems common in Sri Lanka.

Room was nice n comfortable. Staff was pleasant.

The hotel is located at a considerable height and it is difficult climb if it is done 3-4 times a day. The hotel restaurant was not operational and access to public transport is very limited. Hot wster in our bsthroom was not available snd we had to use another rooms bathroom.

Staff was very nice. Room was modern and nice view. Good quality price.

A few little bugs in the room, and breakfast could be better.

It was a family reunion where there were nine of us. We all had an excellent time! The breakfast was excellent and the location was convenient. The premises were very clean.

They made an overbooking of double rooms with lake view, so upon our arrival we received a triple room with joint beds, no balcony, no lake view. We could negotiate a 6USD discount but it is still poor given that we booked a nice room with a balcony and views and we got something totally different. We had to go to complain cause the staff wouldn’t tell us about it by themselves, offering breakfast or another gesture by themselves. Disappointing…

La habitación era perfecta. Cama muy cómoda y preciosas vistas. El personal encantador. Para repetir seguro.

The location is OK. But you need a tuc tuc to get there.

Our room was right above the dining area and kitchen. Our room smelled like food all the time. It was extremely gross. Staff was very indifferent and did not seem to register any feedback whatsoever. They combine indifference with humility, which does not equate to hospitality at all. This was our worst hotel by far during our three week (!) trip around Sri Lanka.

Staff were attentive and the view from the room was nice, the shower was powerful but no temperature control

Ants in the room, not the most clean room and some stained bedsheets, breakfast was mediocre, the shower was hard to control it was either too hot or too cold. The kettle in the room was the wrong type of plug and the lid for it was broken

The staff are so friendly and lovely, giving us great advice and recommendations for Kandy. They helped us book whatever we needed, and gave lovely food for breakfast. Prasad went above and beyond to help us every step of the way! Very lovely trip.

A little TLC to the room would be great but nothing really to complain about!

호텔 방에서 바라보는 경치가 너무 좋습니다. 그리고 청결한 방과 침대 그리고 친절한 직원까지 매우 만족 스러웠습니다.

아쉬운 점은 없으나 굳이 찾자면 주차 공간이 넓지는 않습니다. 저희는 주차 했습니다만

Great location and very attentive staff

员工非常热情，价格很划算

床单有肉眼可见的污渍，洗澡水时冷时热，地板破损

If you want to stay in a top notch place in Kandy. Then non other than Hotel Cassendra Kandy. I would Say Best place for your stay in Kandy. Rooms are super cool. Service is excellent. Care that they give the hospitality they provide. Awesome. Hats off to Hotel Cassendra.

Superb place to stay in Kandy. Cool for couple who want to stay with pleasure.

Personnel sympathique, les chambre sont plutôt spacieuse et l’hôtel n’est pas très loin du centre

Le lit était fait avec une couette et un drap plat à la place d’une housse de couette ce qui fait que ce n’est pas hyper agréable de se retrouver directement sur une couette dans la nuit

Great Place to stay in Kandy Hotel Cassendra is a cool nice place !

A great hotel, with a view of Kandy city and green mountains. Everything was new and clean. Be sure to try this hotel.