I booked 3 bedroom prime property in Yosemite West. I was sent by the owner to a 2 bedroom run down property with safety issues 15 miles away at the south end of Yosemite NP. Owner - Wendy has offered no refund, no apologies and was extremely rude.

We stayed here while visiting Yosemite State Park. It's a 30mins drive from Yosemite Valley and you don't have to leave the park at all once you're there. The scenery was beautiful off the front porch with views of the valley, sunrise/sunset, & redwoods no 50ft from the house. Lots of fans so it was never too hot, even when we visited in late June/early July. Lots of room & decent internet, not perfect.

Below is a timeline of events: Sep 20: We arrived at the property around 7:30pm. Upon entering the property, we quickly realized that it was already occupied. (Shoes/Duffle Bags/Fresh Groceries/Unmade Beds) We called the owner, who confirmed that we were the ones with the reservation. She didn't know who was staying in the house. (We are wondering if someone was squatting as the passcode numbers were worn off of the keypad and could have been easily guessed) She directed us to stay in a house about a mile away. I agreed, and told her I would call her to confirm if the new house worked. After checking out the new house I called multiple times with no response. I'm not sure what we would have done if we hadn't been able to get in. She texted later that evening saying she would call the next day, but she never did. The new house was similar to the house we reserved, but was not prepared. We had to wash our own bedding and towels and make our beds. We also had to clean the kitchen and bathrooms as they clearly hadn't been cleaned since the last renters stayed. Sep 24: I called the owner on our trip home to discuss what had happened. She still didn't know who was staying in the house we reserved. We agreed that it would be fair for her to refund the first night and the cleaning fee. She said she would email me on Sep 27 with details. She did not. Sep 28: I called her back to follow up on our agreement. I had to remind her who I was/why I was calling/what we had agreed to. She asked me to call back the next day. Sep 29: I call back and again have to remind her who I was/why I was calling/what we had agreed to. She said she would process the refund and that it would show up on our credit card within 7 business days. It never did. Oct 13: I call again to follow up on the refund. I again have to remind her who I was/why I was calling/what we had agreed to. She says she will process the refund the next day. Oct 15: I text her to confirm that the refund has been processed with no response. Oct 18: I text her to confirm that the refund has been processed with no response. Oct 19: I call to confirm that the refund was processed with no answer. I call from my wife's phone, and get an answer immediately. Upon hearing who was calling she said that now was a bad time and hung up. I texted her saying that if I didn't hear from her in the next two days that I would be detailing our interactions in a review. I never heard from her again.

Below is a timeline of events: Sep 20: We arrived at the property around 7:30pm. Upon entering the property, we quickly realized that it was already occupied. (Shoes/Duffle Bags/Fresh Groceries/Unmade Beds) We called the owner, who confirmed that we were the ones with the reservation. She didn't know who was staying in the house. (We are wondering if someone was squatting as the passcode numbers were worn off of the keypad and could have been easily guessed) She directed us to stay in a house about a mile away. I agreed, and told her I would call her to confirm if the new house worked. After checking out the new house I called multiple times with no response. I'm not sure what we would have done if we hadn't been able to get in. She texted later that evening saying she would call the next day, but she never did. The new house was similar to the house we reserved, but was not prepared. We had to wash our own bedding and towels and make our beds. We also had to clean the kitchen and bathrooms as they clearly hadn't been cleaned since the last renters stayed. Sep 24: I called the owner on our trip home to discuss what had happened. She still didn't know who was staying in the house we reserved. We agreed that it would be fair for her to refund the first night and the cleaning fee. She said she would email me on Sep 27 with details. She did not. Sep 28: I called her back to follow up on our agreement. I had to remind her who I was/why I was calling/what we had agreed to. She asked me to call back the next day. Sep 29: I call back and again have to remind her who I was/why I was calling/what we had agreed to. She said she would process the refund and that it would show up on our credit card within 7 business days. It never did. Oct 13: I call again to follow up on the refund. I again have to remind her who I was/why I was calling/what we had agreed to. She says she will process the refund the next day. Oct 15: I text her to confirm that the refund has been processed with no response. Oct 18: I text her to confirm that the refund has been processed with no response. Oct 19: I call to confirm that the refund was processed with no answer. I call from my wife's phone, and get an answer immediately. Upon hearing who was calling she said that now was a bad time and hung up. I texted her saying that if I didn't hear from her in the next two days that I would be detailing our interactions in a review. I never heard from her again.

We could fit all of our group in one house. Being in the park we avoided the daily long line to get in. Great front deck.

We could fit all of our group in one house. Being in the park we avoided the daily long line to get in. Great front deck.

This house has a nice large room to share including a billiard table which my grandkids enjoyed.

This house has a nice large room to share including a billiard table which my grandkids enjoyed.