great location and views

Thé design, thé attention to detail of the furnishing, the cleanliness, the restaurant, the restaurant staff.

The front desk staff basically ignore you unless you force them to speak to you. the front desk staff make you wait for a long time unnecessarily to check in and out, and will seemingly have 8 staff all in the same area of the desk doing admin tasks instead of supporting the guests in front of them.

I think this may be my favourite hotel. The hotel & grounds are beautiful, the view is stunning, and the in-room private onsen was so amazing. Plus all the little touches made the experience so memorable - (mostly) refillable complimentary mini bar which had bottled beer, juice, and snacks, the scented volcanic rock and volcanic rock filtered water, the in-room fire that the staff can set up for you, and the filter coffee equipment, pajamas, and loungewear that is available! There is also complimentary free flow tiny canned beer, juice, and milk coffee from the public onsen, outdoor public fireplace that the staff can set up for you in the evenings, and the wi-fi is great. As a group of 7, we were provided the restaurant private room for every meal, with a beautiful view of the grounds. Truly had a magical experience at Fufu.

The only issue I had was that the staff coordination was not fantastic (a few slip ups on dietary restrictions). But overall, they restaurant staff were really nice and tried their best to communicate with us in English. Most of the staff have limited English skills, but they try.

Nice view from the room.

Room, dinner, onsen-both public and private, position, views from everywhere, electric bikes

Breakfast was a bit disappointing-both Japanese (which is probably just personal taste) and western style

Everything was exceptional. From the moment you check-in, a personalised guide shows you around the hotel and your room. If you are having dinner, they also make sure to check if you are ok with some of the food items. Extremely good service all around and well, the room with a perfect view of fuji is fantastic too.

Great Service, Great Facilities, Great Food and Great View!

Everything was close to perfect!

The view was amazing and the property itself is very good. the staff are extremely nice and try very hard to make your trip nice

a couple of things didn’t go quite right for us there. we asked for a bottle of wine to be brought to the room after dinner but it was never brought and also asked for the fire in the room to be lit this was forgotten to before we rang again the staff are really really lovely but don’t have much English, can be difficult to organize anything. (it’s not lost on me that I was in Japan) we didn’t really enjoy the food during our stay and thought it was style over substance. it might be to other guests liking though

stunning view, hospitable staff, exceptionally comfortable room, quiet location

the toilet lights black out too quickly; lack of choice of western breakfast

This was a splurge as part of our revenge travel! But it was worth every pretty penny. Stayed there a total of 3 nights (like I mentioned, a splurge) and it was gloriously rejuvenating for our bodies and minds from the moment we stepped in. Check in was a breeze with a delightful welcome drink and a mini tour of the hotel by Tamura-san, the hotel's very humble GM (we didn't realise till later) It's as splendid as pictured on their website. We booked the Superior Suite with Mountain and Lake View (top floor) which was MASSIVE! As it was a twin bed suite, I had asked for the beds to be joined together and it ended up being a huge Hollywood twin! We had our own onsen tub which was a luxurious convenience which was much needed and well utilised during our stay. We rented electric bikes for a jaunt around town and the breakfasts and dinners were overly generous and delicious. And of course, we were blessed with a magnificent view of Fuji-san (sans its signature snow-capped peak as it was early in the season) from our 2nd day of stay. The service was TOP CLASS despite the staff being generally younger and while some international guests may want more English speaking staff, we felt that it added to the charm of our experience there. Our thanks and appreciation to Tamura-san whom we had many wonderful chats and his team with special mention to Yuzuki-san, Miyuki-san and Yuna-san for their wonderful service. If you need a real treat to escape the hustle and bustle of life and renew yourself, this is the place!

Leaving!

The location is absolutely fascinating. To wake up and see Fuji smiling at you through the window or to enjoy the view while soaking in the hot bath is amazing experience. The staff was very kind, carrying and helpful anticipating all my needs. Food was great and abundant. I had amazing time and just after a weekend I left feeling completely refreshed as if i had spent a whole week there.

The food at dinner and breakfast was so abundant that i could never finish my servings. I find it such a pity to waste so much food.

The views and the food. All really amazing.

All good