Die Gäste lieben es hierGäste bewerten diese Unterkunft mit der Bestnote
Günstiger Preis für diesen OrtPreislich unter dem Durchschnitt der Region
Buchen Sie mit VertrauenWir arbeiten mit den besten Reiseportalen zusammen, damit Sie die perfekte Urlaubsunterkunft zu einem attraktiven Preis erhalten.
Lage
Bewertungen
5 / 10
Booking confirmed,but no unit on arrival
We atleast got to stay in the same complex we originally booked
We had a very disappointing start to what was supposed to be a special birthday weekend.
We made our booking through Booking.com, paid in full, and drove almost 6 hours to get there. Upon arrival, we were told that we had booked through “Lekker Slaap” at a completely different location. We explained multiple times that we had never booked through Lekker Slaap and that we had a confirmed Booking.com confirmation email. Despite this, the lady insisted there was no booking under our name and told us to sort it out with Booking.com — even though the only contact number listed on our booking was hers.
She then handed the phone to a man who was extremely rude. He repeatedly insisted we had no booking and ended the call while I was still trying to explain the situation. After driving so far and believing our accommodation was secured and paid for, this was incredibly stressful. My wife had a panic attack as we genuinely did not know where we were going to stay.
A few minutes later, the lady phoned back and apologised, saying our booking had never been added to their calendar. We were then directed to another unit in the same complex. When we arrived at the new unit, we were satisfied with it, and it met our expectations.
However, we later discovered that the guest who is staying in the unit we booked had been placed there because he was not allowed to enter the other complex he booked with his trailer — which was apparently the unit they initially claimed we had booked. This made the whole situation even more frustrating, as it seems there was internal mismanagement.
While the alternative unit was acceptable in the end, the handling of the situation, the rudeness, and the stress caused — especially after such a long drive — were extremely disappointing. We hope management improves their booking system and communication to prevent other guests from going through a similar experience
10 / 10
We enjoyed the stay very much, central tonall big sites.
Close to all the attractions.
Nothing everything is was perfect.
9 / 10
Excellent Stay at 11 Portobello
Place was clean and comfortable
Booking was short notice but were assisted.
Evelyn gave us excellent service
5 / 10
Good and bad
Location good. Quiet / peaceful place. Good decor.
Found cockroaches walking in the kitchen during preparing food and for the rest of the stay we rather ate out. Landed up buying pillows to sleep on because the pillows did not smell great. Towels provided are so hard to dry yourself with. The rest of the place was decent.
Place was clean and comfortable
Booking was short notice but were assisted.
Evelyn gave us excellent service
10 / 10Herausragend·März 2025
Apartment was amazing you feel at home as soon as you walk through the door
The view of the pool was so beautifull from the balcony and the apartment is so neat and clean with everything you need
The bonus was it so close to the beach and the waterpark and the best of all was the Beach bar walking distance from the apartment so you do not have to drive
Liked everything nothing we did not like but the only thing might even make it better is a aircon as apartment is very hot and humid and maybe equipment to clean the grill outside
5 / 10·März 2026
We atleast got to stay in the same complex we originally booked
We had a very disappointing start to what was supposed to be a special birthday weekend.
We made our booking through Booking.com, paid in full, and drove almost 6 hours to get there. Upon arrival, we were told that we had booked through “Lekker Slaap” at a completely different location. We explained multiple times that we had never booked through Lekker Slaap and that we had a confirmed Booking.com confirmation email. Despite this, the lady insisted there was no booking under our name and told us to sort it out with Booking.com — even though the only contact number listed on our booking was hers.
She then handed the phone to a man who was extremely rude. He repeatedly insisted we had no booking and ended the call while I was still trying to explain the situation. After driving so far and believing our accommodation was secured and paid for, this was incredibly stressful. My wife had a panic attack as we genuinely did not know where we were going to stay.
A few minutes later, the lady phoned back and apologised, saying our booking had never been added to their calendar. We were then directed to another unit in the same complex. When we arrived at the new unit, we were satisfied with it, and it met our expectations.
However, we later discovered that the guest who is staying in the unit we booked had been placed there because he was not allowed to enter the other complex he booked with his trailer — which was apparently the unit they initially claimed we had booked. This made the whole situation even more frustrating, as it seems there was internal mismanagement.
While the alternative unit was acceptable in the end, the handling of the situation, the rudeness, and the stress caused — especially after such a long drive — were extremely disappointing. We hope management improves their booking system and communication to prevent other guests from going through a similar experience
Die Unterkunft 11 Portobelo ist gelegen in Mossel Bay, 500 m von Strand Diaz, 4,5 km von Museumskomplex Bartolomeu Dias und 19 km von Privates Wildreservat Botlierskop entfernt.
Ausstattung
Kostenloses WiFi/Internet
Kostenloses Parken
Pool
Nicht-Raucher
WiFi/Internet
Garten
Barrierefreies Parken
Kochen im Freien
Familienfreundlich
Safe
Kinderbetreuungsdienste
Erreichbar mit Aufzug
Kontaktloses Einchecken/Auschecken
Reinigungsmittel
Häufig gestellte Fragen
Werden in dieser Immobilie verbesserte Reinigungsverfahren angewandt?
Ja, diese apartment hat zugunsten Ihrer Gesundheit und Sicherheit verbesserte Reinigungsverfahren und -prozesse eingeführt.
Ist bei dieser/diesem apartment ein Parkplatz inbegriffen?
Ein Parkplatz ist bei 11 Portobelo nicht als Ausstattungsmerkmal aufgeführt. Für weitere Informationen zu Parkmöglichkeiten wenden Sie sich bitte an die Unterkunft.
Gibt es in diesem apartment einen Pool?
Ja, 11 Portobelo hat einen Pool. Viel Spaß beim Baden!
Ist 11 Portobelo haustierfreundlich?
Leider ist diese/dieses apartment nicht haustierfreundlich. Starten Sie eine neue Suche und filtern Sie nach „Haustierfreundlich“
Welche Ausstattungsmerkmale sind bei 11 Portobelo verfügbar?
Wir haben 14 Ausstattungsmerkmale für dieses Mietobjekt gefunden. Dazu gehören kostenloses wifi/internet, kostenloses parken, pool, nicht-raucher und wifi/internet.
Die Gäste lieben es hierGäste bewerten diese Unterkunft mit der Bestnote
Günstiger Preis für diesen OrtPreislich unter dem Durchschnitt der Region
Buchen Sie mit VertrauenWir arbeiten mit den besten Reiseportalen zusammen, damit Sie die perfekte Urlaubsunterkunft zu einem attraktiven Preis erhalten.
Über diese apartment dieses Ferienunterkunft
11 Portobelo
Die Unterkunft 11 Portobelo ist gelegen in Mossel Bay, 500 m von Strand Diaz, 4,5 km von Museumskomplex Bartolomeu Dias und 19 km von Privates Wildreservat Botlierskop entfernt.
Ausstattung
Kostenloses WiFi/Internet
Kostenloses Parken
Pool
Nicht-Raucher
WiFi/Internet
Garten
Barrierefreies Parken
Kochen im Freien
Familienfreundlich
Safe
Kinderbetreuungsdienste
Erreichbar mit Aufzug
Kontaktloses Einchecken/Auschecken
Reinigungsmittel
Karte von Westkap, Südafrika
Bewertungen und Rezensionen
8,9 / 10
(66 Bewertungen)
100 % verifizierte Bewertungen
10 / 10Herausragend·Dez. 2025
Close to all the attractions.
Nothing everything is was perfect.
9 / 10Herausragend·Nov. 2025
Place was clean and comfortable
Booking was short notice but were assisted.
Evelyn gave us excellent service
10 / 10Herausragend·März 2025
Apartment was amazing you feel at home as soon as you walk through the door
The view of the pool was so beautifull from the balcony and the apartment is so neat and clean with everything you need
The bonus was it so close to the beach and the waterpark and the best of all was the Beach bar walking distance from the apartment so you do not have to drive
Liked everything nothing we did not like but the only thing might even make it better is a aircon as apartment is very hot and humid and maybe equipment to clean the grill outside
5 / 10·März 2026
We atleast got to stay in the same complex we originally booked
We had a very disappointing start to what was supposed to be a special birthday weekend.
We made our booking through Booking.com, paid in full, and drove almost 6 hours to get there. Upon arrival, we were told that we had booked through “Lekker Slaap” at a completely different location. We explained multiple times that we had never booked through Lekker Slaap and that we had a confirmed Booking.com confirmation email. Despite this, the lady insisted there was no booking under our name and told us to sort it out with Booking.com — even though the only contact number listed on our booking was hers.
She then handed the phone to a man who was extremely rude. He repeatedly insisted we had no booking and ended the call while I was still trying to explain the situation. After driving so far and believing our accommodation was secured and paid for, this was incredibly stressful. My wife had a panic attack as we genuinely did not know where we were going to stay.
A few minutes later, the lady phoned back and apologised, saying our booking had never been added to their calendar. We were then directed to another unit in the same complex. When we arrived at the new unit, we were satisfied with it, and it met our expectations.
However, we later discovered that the guest who is staying in the unit we booked had been placed there because he was not allowed to enter the other complex he booked with his trailer — which was apparently the unit they initially claimed we had booked. This made the whole situation even more frustrating, as it seems there was internal mismanagement.
While the alternative unit was acceptable in the end, the handling of the situation, the rudeness, and the stress caused — especially after such a long drive — were extremely disappointing. We hope management improves their booking system and communication to prevent other guests from going through a similar experience
€€€€
Von Gästen am besten bewertet
8,9
(66 Bewertungen)
"Close to all the attractions."
Verifizierter Gast
Nicht verpassen! Preis und Verfügbarkeit können sich ändern
Die Gäste lieben es hierGäste bewerten diese Unterkunft mit der Bestnote
Günstiger Preis für diesen OrtPreislich unter dem Durchschnitt der Region
Buchen Sie mit VertrauenWir arbeiten mit den besten Reiseportalen zusammen, damit Sie die perfekte Urlaubsunterkunft zu einem attraktiven Preis erhalten.
Karte von Westkap, Südafrika
Über diese apartment dieses Ferienunterkunft
11 Portobelo
Die Unterkunft 11 Portobelo ist gelegen in Mossel Bay, 500 m von Strand Diaz, 4,5 km von Museumskomplex Bartolomeu Dias und 19 km von Privates Wildreservat Botlierskop entfernt.
Ausstattung
Kostenloses WiFi/Internet
Kostenloses Parken
Pool
Nicht-Raucher
WiFi/Internet
Garten
Barrierefreies Parken
Kochen im Freien
Familienfreundlich
Safe
Kinderbetreuungsdienste
Erreichbar mit Aufzug
Kontaktloses Einchecken/Auschecken
Reinigungsmittel
Häufig gestellte Fragen
Werden in dieser Immobilie verbesserte Reinigungsverfahren angewandt?
Ja, diese apartment hat zugunsten Ihrer Gesundheit und Sicherheit verbesserte Reinigungsverfahren und -prozesse eingeführt.
Ist bei dieser/diesem apartment ein Parkplatz inbegriffen?
Ein Parkplatz ist bei 11 Portobelo nicht als Ausstattungsmerkmal aufgeführt. Für weitere Informationen zu Parkmöglichkeiten wenden Sie sich bitte an die Unterkunft.
Gibt es in diesem apartment einen Pool?
Ja, 11 Portobelo hat einen Pool. Viel Spaß beim Baden!
Ist 11 Portobelo haustierfreundlich?
Leider ist diese/dieses apartment nicht haustierfreundlich. Starten Sie eine neue Suche und filtern Sie nach „Haustierfreundlich“
Welche Ausstattungsmerkmale sind bei 11 Portobelo verfügbar?
Wir haben 14 Ausstattungsmerkmale für dieses Mietobjekt gefunden. Dazu gehören kostenloses wifi/internet, kostenloses parken, pool, nicht-raucher und wifi/internet.
Entdecken Sie ähnliche Aufenthalte in Westkap, Südafrika