Room was well designed with pretty furniture

Property is a couple of streets away from the main road which in Holbox could mean quite a lot in terms of accessibility. Puddles around the hotel were so big and deep that it wasn t accessible with luggages and we weren’t even warned about it. The very minimum is to be made aware about it as a client, or even offering to book taxi as some of them wouldn’t even bring us there given the depth of the puddles. Clearly looked like a permanent situation as puddles did not move an inch in our four days of stay there. General weather conditions of the island are as expect constant humidity, but with the only window facing the entrance lobby, the only possibility to “dry” anything is to use the AC. Last , rooms are not soundproof at all, could hear anything happening in and outside the hotel

The room is amazing, very big and comfortable. The staff was very helpful and friendly.

The pool is a bit too small, the water was cold.

Simple but pleasant rooms; Friendly staff; Good quality/ price ratio.

Poor Wi-Fi connection in the rooms; Far from the center; Cockroaches... Twice we had cockroaches in our rooms, once in our bed while we slept…. Beds must have a net; The guard usually sleeps at night, on the reception floor, and sometimes doesn't wake up when people knock on the door.

Erg mooie stijl van het hotel. Fijn koud zwembad, dus waar je echt in kan afkoelen. Fijne bedden.

Toch nog een stukje lopen tot het strand en dat was in de periode dat wij er zaten niet fijn (straten stonden blank, fietsen ging niet).

A lot, we enjoyed the hotel very much, and even extended our stay. Good location (we could walk or ride anywhere without any problem), very good attitude and service, and very nice room. I loved that for some reason, even though we always turned off the AC when leaving, every time we returned from the harsh sun outside and back to our room, it felt cool and fresh. I also noticed a lot they did to improve the facilities, based on the negative comments I read previous to my stay (my room was right next to the pool, and it didn't feel humid at all, thanks to the dehumidifier; and it smelled nice, thanks to the continous aroma spray; nice LED stripe to fully illuminate the room if needed; shower had very nice pressure, although sometimes water wouldn't heat so much; pool was clean and fresh, and it had a bench to leave your stuff while in the water, etc.)

WiFi did not reach our bedroom, and since the island has no phone reception, we were basically uncommunicated once in our room and without internet access. Also, some sort of storage space for the bathroom would be nice (my wife has a lot of stuff and had to pile everything up besides the sink). Finally, towels were just a bit harsh to the touch.

The staff was super friendly and thoughtful. I left my sons shoe behind and they went out of their way to text me and let me know!

I wish it was closer to the beach and downtown area

Very cool place in Holbox! The room was very spacious and comfortable. The pool was nice for a refreshment during the hottest hours. Very well decorated hotel! Staff was very friendly and communicative. Location was great, short walk from main area of town. Would definitely recommend and come back!

The hotel was beautiful & service was excellent. We spent a nice few days here. It is a 10 minutes walk away from the center, but for us this was a good thing, we appreciate the calm atmosphere.

Loved the staff! everyone was very friendly and helpful!

I wish there were more windows in the rooms and that the towels would get switched out

Clean and spacious rooms, very helpful stuff.

the room has very minimal natural light as the windows are very small and high, so it feels a bit like your in a basement

I liked that it was just a little outside of the main strip with all of the restaurants, bars and shops so it wasn't as loud for us to try and sleep.

Our room window opened into the main lobby (when we showered we had to close the window or else everyone could see directly into the shower) There was only one small window for outside (the room was dark) The staff wasn't able to change the language to English on Netflix so we couldn't watch tv.

Looks pretty. The rooms are basic but kept very clean by the wonderful cleaning staff. 3/4 reception staff were fantastic and couldn’t be more helpful

The pool isn’t a pool, it’s a water feature. We weren’t expecting to be able to swim laps but did think it would’ve been made more useable. It’s not kept clean, there are no places to sit by it or shower off and the only people we saw go in were told off. Little outside space or communal areas, as mentioned above you can’t sit by the “pool” and the only other options are a bench under the staircase, chairs outside of other peoples rooms, or the roof. The roof has so much potential but apart from being used for yoga there isn’t any seating or sunbeds up there, so unless you lie on the floor… it’s just not the most comfortable. This also wouldn’t be such a big issue if you had your own balcony or even two chairs in the room. No wifi in our room. We were number 12 by the back of hotel. When we asked at reception we were told wifi was just in the common areas. 1. There are no real common areas as mentioned above and 2. It just isn’t true, the wifi reached the first half of the hotel wonderfully. It meant we spent any time researching trips or restaurants etc. lurking around in the hallway. Aircon was weak and we were asked to turn it off when not in the room. Whilst we understand the environmental impact of this and happily complied. Unfortunately after you got back after a long day to a hot room you then have to wait atleast 1/2 hours for it to cool down enough for it to be comfortable. Very minimal hot water, whilst cold showers are great after a day in the sun it would’ve been nice to have the option for a warmer shower. Other little minor points. Asked to change money to smaller denominations and were told this wasn’t possible. Really rude older reception woman who never acknowledged anyone or offered help. The safe was turned off and only worked with a physical key that was temperamental. Only source of outside light is a tiny window, which may be obvious in the photos but something I hadn’t clocked.

Excellent staff, trendy comfortable rooms.

Friendly staff. Nice boutique hotel

The hotel is set quite far back from the beach and town so not really convenient for either. The hotel also doesn’t have any communal space to chill/outdoor space. Our room smelt of damp although we were moved to another when asked. Not much hot water

clean rooms, very friendly staff

the surroundings are dirty

Beds are fine and cleaning is ok.

We can hear everything in the rooms (especially the pool and other customers). There is no service in the hotel. High level of humidity. Staff does not speak English. Quite complicated to book activities.

the rooms and the staff

1. no yoga classes offered even though it was part of the services described at booking 2. pool is not clean and doesn’t feel to be made for swimming 3. No garden with sun banks

hotel was in a good location. easy to access everything we needed but in a quiet area of the main street which was great.

the swimming pool looks good but is unusable as there is no where to sit or relax near it and the area is dark. also has a great roof but it’s totally unusable as has no chairs or seating. also shower was terrible.

We loved absolutely everything about Alcobas del Mar! The room was very comfortable and well designed, the pool in the common area a brilliant feature also.

The people that work there are very friendly and always willing to make recommendations for things to do. On check-in I got a list with great restaurants which I tried a lot of and they were all amazing. The free (cold and hot) water all day is great and there is free coffee in the morning. The rooms look nice and are cleaned on time.

The lights of the airco are so bright that its never really dark in the room if you have it on. Location is about a 10 minute walk from the beach.

it was cosy in the room

nothing. was fit for purpose. the sand in the room was a little annoying but that’s what to expect with being on an island full on sand 😅

The accommodation looks beautiful. It is only 15-20 minutes walk to the main street. Around the corner one good restaurant. Other restaurants can be found in the main street.

We are a family of five and stayed three nights in two rooms next to the swimming pool which is located higher than our rooms. On Christmas Eve the swimming flooded and the water came into our rooms with high speed up to our ankles. An enormous waterfall which did not stop for a very long time, the water kept coming and fooding our rooms! It took us almost two hours to remove all the water from our rooms. First Alcobas said it was a technical mistake with a pump switch from a member of the staff from Alcobas, later they said it was "just an accident". Anyway we have a miserable and stressful time. The owner offered us a free breakfast and later added a smal bottle of some alcohol drink but even according to the receptionist "this was nothing, especially on X-mas Eve and compared to all the hard cleaning an drying work from our side. She recommended herself not to settle for only a breakfast and a bottle. Then communication with the owner was slow and later impossible and we left empy-handed, feeling very disappointed about the service towards customers as this is not some cheap hostel. The owner said later we slept that night in a dry room so they feel no need for compensation as he had fulfilled this obligation for dry beds but this was because we had to work very hard for almost two hours ourselves. Okay, we were given extra towels and a broom by the staff to remove the enormous quantity of water and to dry.

Great place with very friendly staff - received some nice recommendations on places to eat and visit. Good installations and working A/C! Very clean especially for a beach town. My girlfriend also enjoyed the morning yoga class Saw some negative comments about the location - I saw it rather as a positive point as you are away from all the noise in the town center and really, what's a 5min walk going to do to you?

Wifi was tough to use in the room - needed to go to lobby area to have a good connection.

Decor

Mosquitos

Looks nice and the girl at the reception was nice.

There are very little hot water in the shower and almost no wifi in the room

well designed

internet quality was poor - something I wouldn’t usually care about but it was raining the entire time we were in holbox.

Very beautiful design hotel. Very trendy, nice swimming pool, spatious room, helpful staff

smell of mold (but I guess that would be everywhere in Holbox due to the humidity), very small windows