Nite & Day Laguna Bintan

Location was very good and very nice.

Only between lift and there is a short staircase when going to the room. Should make it flat corridor like a normal corridor.

Room was clean and is very near few mins walk to the ferry terminal

Breakfast is not up to expectation and should have at least a mini fridge in every room for storing to cool drinks

1. Breakfast was good. 2. Room was spacious 3. Lounge area was relaxing 4. Free complimentary drinks 5. Wifi is good and reliable

1. Shower door was quite old and didn't work properly

The location , the cleanliness.

There was no fridge in the room. We had specifically selected two single beds, but were instead given one queen bed, which was inconvenient. I would also advise guests not to take the massage service. After a long day, we requested two masseurs for a 90-minute session. They only arrived at 9:40 pm. From the start, they were talking loudly about personal matters, repeatedly asking each other how much time was left. The massage quality was poor as they were constantly using their phones while massaging. The session ended at 10:47 pm, which was well short of the promised 90 minutes. They then washed their hands, collected the payment, and left without explanation. Although this is a third-party service, the hotel should ensure that any vendor they engage is professional and reliable, as it directly affects the guest experience.