Location was perfect, staff before and during the stay very friendly, clean and practical

Wir wurden vorher noch telefonisch kontaktiert um uns Details für den Auftenhalt zu erklären. Super Service! Sehr freundlich. Tolles Zimmer, sehr sauber. Alles sehr unkompliziert. Genügend Parkplätze.

E-Ladestationen gehen nur mit einer speziellen Karte. Sind dann außerhalb Laden gegangen. War kein Problem.

Location, the suites were nice and clean

Bedding (uncomfortable) no sheetcovers and necessities were not the same for each suites.

The apartment was very clean, warm, and spacious for our family of 3. I liked the layout of the space, and found on the whole to have all the equipment you might need to self cater. The property itself was good, no issues. You could if you wanted use the leisure facilities of the Ibis next door which is a nice bonus.

The whole vibe from this place was off. This was a final night of a week away where we'd been skiing in Germany. We just needed somewhere to stay close to the ferries, and we'd stayed in Nieuwpoort before so enjoyed the area. I must confess that i didn't interrogate the listing because, most properties spell out everything you need to know up front in the main body of text. My first experience was about 2-3 calls which i failed to answer due to driving or skiing. I'm told these were enquiries to "make my stay more comfortable". I got text messages as well. Thats just not what i was expecting for a one night stay! I've NEVER had that with a booking, anywhere. When we arrived, i was greeted by a massive sign telling me it was going to cost me 0.90 Euros an hour to park outside the building. So, for a stay lets call it a straight 20 Euros. The alternative is to park outside the complex and walk in. Thats a ridiculous policy to have with paying guests. I don't think this is quoted specifically in the listing. Why are you making people pay to park their car with you? Commercial decision, not for the benefit and safety of guests. We were informed in advance that towels were not provided. OK, thats fine, we took our own. If you forgot, thats 10 euros a head. Make sure you take tea towels for the kitchen, because there's none of that either. I felt elated to see that we had been given the luxury of toilet roll, thank god for that. No hand wash though. Again, we knew in advance that beds wouldn't be made up. OK, thats fine. But why not? I suspect the phone calls i didn't take were opportunities to pay to have beds made up. Lastly, the pool was PACKED, we ended up having to walk away. The water was freezing by all accounts, so maybe we made a good decision. We paid 12 Euros instead and went to the massive public pool in the town and had a great time. So, my advice here is just be prepared and know what you're getting into.