Excelente ubicación.

Hubo un poco de ruido y el recepcionista no fue amable durante mi registro.

en general todo en el hotel es bueno

Qué hay demasiado ruido por los cubos de la estancia, deberían de invitar a los huéspedes que sean respetuosos de guardar silencio en esas áreas principalmente

Excelente atención del personal, trato amable. Cómodo, limpio y acogedor. Excelente ubicación.

Close proximity to amenities and the Zocalo

Small room and no complimentary coffee or tea. One night stand in our room had chipped glass top which cut my wife and the staff gave us some tape and a piece of cloth to fix it. We were there another two night and the temporary fix was still in place

good location, the staff was helpful

our room was facing to the street and got very loud day&night. there was heavy food smell in the bathroom, probably ventilation window was above a kitchen

The location is perfect.

The room didn't have a window.

I liked everything about the property, from comfy bed, to quiet and easy to sleep, really good wifi, friendly staff, close to the Zocola and best of all the price was very fair. Thank you

Nothing

Nice interior garden. Clean room. Helpful staff.

The window for the room goes to the interior of the hotel and gets no natural light. We had to keep the shade down, otherwise people walking right by the window could look inside. Also, you can hear the restaurant downstair's music in the hotel room until about 10 or 11pm. I didn't get to use the gym because it closed at 8pm.

Las instalaciones, el servicio, la atención del personal, la ubicación

La habitación está muy pequeña

Todo. Es céntrico y el inmueble es muy bonito y cómodo

Un joven del rest. Leoncio, creo, pésimo carácter, no quiso atender a mis hijos, para darles de cenar, mandó a un mesero, diciéndonos que sólo se atendían dos comensales. Por lo mismo , consumimos de un restaurante cercano

Par rapport au prix et aux avantages booking le prix était correct cependant méfiez vous ! Certaines chambres ne sont pas en photo. Nous avions pris une chambre de 22 m2 et nous sommes tombés sur une chambre que nous n’avons vu nul part en photo. À peine quoi circuler et encore moins de poser nos bagages. Nous n’avons pas été très bien accueilli au début et on a bien senti l’hésitation à notre arrivée. Après avoir râler nous avons eu une super chambre même plus que prévu mais sur le coup on a été déçu. Nous aimons aussi profiter des lieux dans lesquels nous sommes et là on ne nous a rien proposé et nous sommes aperçus après qu’il y avait un restaurant, des petits déjeuners tant pis pour pour eux ! La femme de ménage était très agréable, polie et souriante. L’emplacement top

Déception sur la première chambre et l’impression d’être pris pour des idiots il ne faut pas juger les gens à leur façon de voyager. Au vu des commentaires les gens ne voient que la jolie cour.. l’esthétique toujours mais pas pour nous

Picture was exactly same in person

They were building something during all night between inside the hotel and outside making strong noise

La ubicación y su terraza aunque está vez no pude verla porque cierran temprano

Los horarios de salida son muy cortos 12 del dia

Buen hotel. Le dan mantenimiento. Cama cómoda y baño limpio. Agradable ambiente y céntrico

No se porque los hoteles si pido alojamiento para dos personas , ponen solo una botella de agua.

Ubicación excelente, y el trato del personal excelente !

La ubicación es excelente

Todo ok

Location, spacious room, valet parking

When leaving they brought us our car and there was this odor inside the car as if they were driving it while we were in the hotel. We didn’t write down the miles at our arrival so we don’t k ow for sure if somebody from the hotel staff or parking garage drove it while we where staying at the hotel.

El hotel me canceló mi reservación, me pareció nada profesionales, me estuvieron llamando y aún sabiendo que ya estábamos en camino no les importo dejarnos sin hotel en una cd que no conocíamos en la noche, que poco profesionalismo, no lo recomiendo para nada, no se hospeden en este lugar, o es mi culpa que no cobren por adelantado

Se me estuvieran marcando para pedirme que le transfiriera el costo del hotel cuando en la App te indica sin pago por adelantado

Me gusto muchisimo el servicio, la ubicación, en ese sentido cumplio con las expectativas

Pedi una habitación doble, pero no se porque me dieron dos camas, cuando necesitabamos solo una king size, se reservo asi, pero no se porque no se cumplió y ya no tenian más habitaciones para cambiarnos.

la ubicacion, limpieza, decoracion

la habitacion NO tenia ventna hacia afuera y no fue posible el cambio. SOy ligeramente claustrofobico, y no me senti muy comodo por sa razon. Lastima.

I love the location and the staff was amazing with us specially Guillermo at the front desk. They definitely go above and beyond to make their guests feel welcomed.

The mattress were a little too hard.

Employees that works there

Everything was great Loved the location The hotel is beautiful

Clean and in a good location

NA

The hotel was very clean. The room was clean and comfortable. No issues with the air conditioning or shower head as other reviews mention. Great views from the terrace, and best location in Puebla. There's a restaurant connected to the hotel which is convenient. Housekeeping did a great job with our room every day.

When checking in, they messed up the booking. They were very confused when I told them my name. I showed them my receipt on booking.com then they found an empty room and put us there. It was not the room I picked. They seemed very unorganized which is not what you want when visiting internationally. The room was fine luckily but scary situation for arriving at night after travelling all day.

Excellent rooms, good air conditioning, even a small gym on the roof, and helpful staff, great location close to zocalo and some good restaurants

The place is really close to the cathedral, the location is perfect. The staff in reception is really friendly and helpful. The room was clean. The view in the terrace is amazing and the food is good.

The bed and pillows are not comfortable, it is really noisy, my room was near the loby and you could heard everything. I highly recomend soundproof doors. In the elevators there was a lady that didn't allow us to press the bottons, she wanted to do it herself (as she was part of the personnel) however, she continued pressing the wrong bottons and it took a while to arrive to the correct floor.