A lovely location with clean, comfortable accommodation and excellent value for money. The staff were welcoming and helpful, with a special thank you to Liliana and Amanda for their kindness and attentiveness. We really appreciated the care shown to us and would happily return.

Quite steep for parking and quite difficult for my wife who has difficulty walking at times due to an existing condition, although thats a personal issue not a hotel problem.

Wunderschöne Unterkunft liebevoll eingerichtet mit nett gestalteten Details. Toller Blick aus der Unterkunft, wie von den vielen Terassen, dem Pool und dem schönen Restaurant auf den Douro. Das Refugium ist im alten Stil mit hübschen Schiefersteinen liebevoll erbaut und verfügt über viele Verweilmöglichkeiten, in der Sonne, wie im Schatten. Das Frühstück ist vielseitig und auch wieder nett gestaltet zusammengestellt. Wir haben auch das Spezialmenü mit Weinempfehlungen zu jedem Gang gebucht. Es war ein spezielles Erlebnis - sehr zu empfehlen. Das Personal ist sehr aufmerksam und freundlich. Nach der quirligen Stadtbesichtigung von Porto haben wir uns in diesem Paradies erholt.

Attention to detail and the staff were very helpful. Delicious food in the restaurant. Excellent location overlooking the Douro river.

Nothing not to dislike

Great facilities and incredible views. Liliana was a great support and made us feel welcomed throughout our stay. Great breakfast

Unfortunately, the restaurant service was disappointing. There was a mistake with our order, and although the main dish was eventually replaced, the sides were left on the table and had gone cold by the time the correct dish arrived. We ended up having a grilled steak instead of what we originally ordered but were still charged the same price. It’s a shame, as this experience overshadowed what could have been a truly great stay and the great food overall. I would assume that the restaurant staff would pay attention specially to guests and in fact the complete opposite happened.