Location perfect for bars and supermarkets and a very short walk to the sea front. Accommodation had everything we needed.

Very minor points which we raised with housekeeping for future reference. When we arrived at 4.00 pm on a cold January day the heating was set at 12 deg C. I can understand to save energy but should have been switched on in the morning as we didn’t get the place warmed up til v late. Secondly we struggled to open the inner door with the key which we could see had had some wear and tear.

Great location in the centre of town & easy street parking (beware of the Lime Trees!) close to all amenities, trendy craft ale & wine bars (bit pricey) & traditional pubs. Sainsburys & railway Station close by, good selection of smaller shops & coffee shops. Local 2nd hand market stalls at the weekend. Then excellent facilities, ice cream, fish & chips, etc. down on the clean sandy beach, pier, funicular railway (good value £1.60 per adult). Also Miniature Railway short walk away, again great value (£2.00 per adult).

Checking in time too late (16:00) & Check-out too early (10:00) - feels like lost part of a full day! Standard Damages Insurance Retainer £250 (refundable less £10 admin charge) - Question of transparency/trust without need to photo everything in property. Opted for Waiver Insurance £25 for peace of mind.

Location Parking Netflix Shower Milk in fridge

Safety for young children (my son is 4) scissors on bottom shelf in kitchen Skeleton picture in second bedroom (caused issues with getting little one to sleep in own room) Only one dishwasher tablet No detergent Too many things that could get broken by little people, would have helped if owners had moved things higher up, given that they knew a 4 year old was coming to stay. PAC man at top of the stairs= death trap, my little boy fell off the stool which is at the top of the stairs, ended up moving the stool into the kitchen to prevent him trying to sit on it. Although if you have order children be warned there are lots of pictures of beautiful but naked women on the staircase.

Very pretty

Beautiful, quirky, fun, well equipped!

Bit of a hassle getting the dog outside for the toilet but that can’t be helped!

Great location. Lovely flat - full of interesting things. After 3 days it felt like home. Would recommend.

Would have liked small sharp kitchen knife. Couldn’t get Netflix to work in the living area - was OK in the bedroom. Note on front door said all guests are asked to decorate a plate - we enjoyed looking at previous guests plates but we didn’t get one and were a bit disappointed.

quirky, clean, spacious, well equipped

nothing

Loved the videos of the property shown on their website. Unfortunately this must be an old video as quite a few of the features were not included or were now broken / damaged. Loved most of the apartment. I took some cool photos. Location great. Not too noisy but the dog next door does bark a bit.

Communal carpets dirty. Some of the “ornaments” made areas look a little like a jumble sale. Just odd bits scattered around. Lots of personalised, signed bits to “Neil”. The old fading plates on the wall put the kids off eating. Great idea just everything needs a clean / finishing off. I wasn’t going to take photos of the bits that needed attention as it was nothing major. Their website said they offer plates to decorate, we did not see these. This is the 4th booking we have made this year with H&S. We hadn’t received check in info on the morning we were due to travel. This has not happened before. I emailed but didn’t receive a reply. I called and was told I hadn’t signed a waiver. I had not received this and have not had any for our previous bookings. I was also told I had to pay an £250 for insurance? Then instead I paid £25? Now I’m still unsure whether this was down to H&S or the owner whoever Neil is. I was then was asked to send ID. It’s either a new thing or Neil is worried about his collection going walkies. My passport is in my maiden name. If I was asked to send ID when I booked our previous 4 stays then I would have known which name to book under. Why this couldn’t have been done last August when I had booked god knows but if I hadn’t called on the morning to check we would have arrived and my passport would be at home. It’s really put me off booking again to be honest.