Great location, particularly in warm weather when both balconies could be used. Both, however, along with the windows, would benefit from a more rigorous cleaning regime. I appreciate there is only so much that can be done to mitigate gull droppings but both outside areas had clearly not been prepared for use when we arrived. There is also a shortage of hanging space which could be addressed relatively easily, quickly and cheaply e.g. bathrobe hooks in the master shower room. This has been raised before by previous guests but, inexplicably, not actioned. That being said, it's still an excellent holiday property.

Beautiful views and prime location. We were disappointed with the general maintenance and up keep of the property. We did not feel it was to the high level advertised by Norfolk hideaways. We had a number of issues ( broken handle on fridge, light bulbs above bed gone in both bedrooms, unable to open one of the balcony doors as the key had broken in the lock to name a few) We reported to Norfolk hideaways at the earliest opportunity and some one came as soon as possible to rectify. However the lady from customer services that we reported them to was quite rude and implied that we should have reported them on Friday when we arrived ( considering check in for this property is 4pm and their offices close at 5pm we found this a tad unrealistic). There was no customer care and after the maintenance worker had attended there was no follow up call or email to check we were happy and our issues had been resolved. It should not be the responsibility of the person holidaying in the property to ensure it is adequately maintained. However Norfolk hideaways did not seem to grasp this concept and for that reason we would not book another holiday with them and would not recommend them to others. We have been staying in wells for over 10years and there are plenty of beautiful places to stay that are well looked after so don’t just be taken in by the views.

We have stayed in Wells many times but this was our first visit to this property. We were very happy with the accommodation except that due to a change in the weather the main bedroom became very cold, draughty and noisy as the wind was whistling through the balcony door constantly. Would certainly make a return visit in the hope that the weather was better and the gap around the door was fixed.

The property looked amazing on the website but for the price we paid it was disappointing. We have had to report several deficiencies to Norfolk Hideaways. The office did telephone us before our arrival to report three minor faults which they would happily have sorted for us but we were prepared to put up with them for the duration of our stay. Although most of the other problems we found were minor and possibly not worth mentioning in isolation, the sheer number of them suggests that the property has not been adequately maintained. Doors were a recurring problem - the door to the main balcony was unlocked when we arrived, the lock was faulty and we had to leave it unlocked; the door to the balcony in the bedroom would not open because of the carpet but there was a draught coming through it - it appeared to be slightly bent; the door between the hall and the lounge would not close, again because of the carpet. We were originally attracted to the property by the balconies but, even if the weather had been good, they would not have been pleasant places to sit. They needed weeding and tidying; there were marks on the walls caused by what looked like wet plaster marks running down them; the balcony furniture had not been cleaned and the chairs seemed to have been left all over the place by previous occupants rather than arranged neatly around the tables. We have scored cleanliness as good but only for the interior and not for the balconies. We were grateful for the lift - another reason why we chose this property and not a cheaper property, also available, in the same block