Eliza Hotel

Everything was excellent. The breakfast was very satisfying. The room was comfortable and clean. The staff treated us like family. They were very hospitable, helpful and kind. The location is near tram station, bus and at a walkable distant to places of interest.

Nothing

Close to all the main attractions. Close to the tram.

As a single female I felt unsafe when returning to the hotel at night. Dark alleys.

Location (near to many attractions, walkable distance) Friendly and cooperative staff Good comfortable and spacious room Very good breakfast Easy check-in & checkout

None

Room was very clean and fresh towels, and bottled water every day, fridge, kettle and safe were appreciated The hotel was in a good location for grand bazaar and access to city via tram. Cleaning staff were very pleasant, did an excellent job

Front of house staff were often distracted on internet and it was hard work getting any sort of pleasant communication Reception area was very untidy, and not at all like the website images. Internet was non existent in room and we had to go and sit on stairwell near to front lobby to keep in touch with family in UK. We hadn't appreciated that the hotel was on Shoe Street, with any wholesalers taking large deliveries from the early hours,with the noise of metal shutters up and down, and into the night refuse waggons taking away mountains of cardboard boxes and general tidying of the street. It has been the only hotel ever where we had to buy ear plugs to help us get some sleep through the night. Breakfast staff were grumpy, generally lacking in front of house pleasantries.