It’s beautiful

The staff - they are very cunning with international travellers. I booked through the app but they charged me a different fee. Almost 100 Euros more per night. He also requested I cancel my booking on Booking.com just so that the hotel doesn’t get charged by them. A very dishonest staff

The room was lovely. Beautiful French decor with modern amenities (heated floor was a nice touch) Some of the staff was very nice and helpful like Maximilian the bartender, who made wonderful cocktails and the gentleman from Pakistan (forget his name but loved his kindness and warmth).

Don’t be fooled - This is not a 5 star property. Would be fine if it was a 4 star or 3 star, but really missed the mark at this level. -Hotel was basically empty and when we asked for street facing room rather than a court yard view, they said it was not possible but they would check again tomorrow (we had a 4 night stay). They also said the courtyard view was better because it was “quieter” - appreciate your opinion but I come to Europe for the charm and the noise of the street is part of it. Not so much as a follow up on this request. -Booking to use the rooftop? Good luck - “it’s booked today but should be available tomorrow” was said every day until we got a “I checked with manager and it’s closed for maintenance” on the last day -Front desk mostly felt like they were being bothered if you asked for anything. They were too busy conversing with each other. - Room service (selection and quality) left a lot to be desired - House keeping didn’t replace our empty bath and body wash - when we called down to arrange for a cab at departure, they didn’t even ask if we needed help with our bags If this sounds overly harsh please know I’m grading them at their star level and price point - all of this is fine at the 3 star level, and maybe even at lower cost 4 star property but it didn’t come close to 5 star service or amenities.

everything was amazing

nothing

The location of this property is just amazing — it is within 2-3 kms of any arrondissement you may want to visit. This was perhaps my 15th visit to Paris and don’t think we have stayed in any hotel with a better location. The customer service is fantastic (not a cliche). The front office manager manager and her team went out of their way to help us (well beyond a Four Seasons Hotel level of service). The room was super clean, great bed and sheets.

The room was a tad bit small but not tiny and would have preferred a few extra bottles of water. Breakfast was good but not spectacular.

staff was amazing from check in to checkout so helpful loved it would definitely come back ❤️❤️

location most stuff are kind

one member was sexually harassing me and my wife by gesturing in an inappropriate way.

The whole stay was fantastic. A lovely hotel with excellent staff - extremely helpful and welcoming. The room was spacious and very comfortable. The spa is great.

location was great