Room very comfortable and quiet. Breakfast enjoyable and varied. Location superb---right in centre of Leiden. Staff all friendly, especially with regard to help in storing our three bikes overnight. Would certainly return

All good!

Everything

Staff were amazing, very helpful and cheerful, location fantastic.

The noise from the fan in the bathroom was continuous. The room was advertised as The Comfort Room which was totally misleading. The bed was old and uncomfotble, laminated flooring was cold and the room very sparce. It wasn't very comfortable

Decor

It was a bit noisy at night. Very fin walls, I guess. We could hear the guests next door sneezinf in their rooms.

Leave the keys behind, good location

Quote a lot of old stairs

Location, pleasant staff

Bedroom a bit basic

Pro - excellent location, very helpful staff, spacious room, very comfortable bed. Overall, it's a charming, canal-side hotel near to bars and restaurants and close to the main shopping streets. The train and bus stations are a short, 10 minute walk away. The number 854 bus goes direct to the Keukenhof gardens (book both in advance!). Near the hotel is the wonderful Hortus Botanicus botanical garden.

Con - our room was on second floor up two flights of stairs (no lift), room was a bit spartan, and view is only of fire escapes in a rear lightwell. There are very few hotels in the heart of this bustling University town.

The site of the hotel itself. Not too far from station, market and shopping areas. Good walking and places to visit in easy distance.

No soap was provided for the first three days and the room was not cleaned or beds made on night one. The room described as luxury was sparsely furnished, on the third, which was not easily accessible due to a spiral staircase. the room, overlooked a fire escape and dirty and small courtyard. Not only was the telephone out of order and the electric socket faulty, tea or coffee was not provided on a daily basis but had to be collected from reception three flights downstairs.