The Mandeville Hotel

Many thanks to Opi, she made our stay exceptional.

Nothing.

Excellent location, clean room, exceptional staff, Specially Opi ( in Reception ) She is really professional and have amazing behavior.

Nothing

Sehr schönes Hotel in toller Lage mit sehr gutem Frühstück und überaus freundlichem Personal.

We booked this for friends staying with us. Good location, their experience was different to ours

The night duty manager was rude and seemed to not care about the luggage not being in the room as they had been advised it would be when they checked in as the room wasn’t ready, and again when they picked up keys that evening they where told the luggage was in the room and it wasn’t. The response on the phone was they it would bring it up in five minutes, but our guests had to go to reception after 20 to ask about it. Only to be greeted by a confused receptionist and a rude duty manager, who didn’t seem to care or wanted to figure out where the luggage was. He was overheard saying that this was the concierge job, but they were not in at this time and as the duty manager he didn’t seem to think it was a priority or his job to find and resolve the situation. This wasn’t that late, before midnight. His attitude and responses let the hotel down , as everyone else we met was great.