No38 The Park

Characterful, comfortable, in a convenient location. Helpful staff, excellent food, EV charging on site.

No newspaper in the reception/ sitting area.

Really well designed hotel from the entrance to the rooms. Breakfast area and food also excellent.

The building & room we stayed in was very elegant with good facilities.The food for both the evening meal & breakfast was also very good. The location , right next to a beautiful park , was excellent for walking our dog !

The only slight niggle for me was the beer selection in the bar , Cheltenham is the location of the Deya brewery , which being a beer lover would have been the icing on the cake , but none was available !

The chef/dinner was fantastic and menu changes accomodated. Had a great steak with pommes Anna my partner had seen the chef preparing at lunch time and requested instead of the chips. Bed was also huge and sheets nice.

For a £280 a night stay and choosing the 'excellent room (room 14)' at a supposed 4 star rated hotel, this was unfortunately below expectation in many ways and especially disappointing for a stay on a special birthday weekend for my partner. Issues with room included:- - broken spotlight/light out above bath - very poor ventilation and no bathroom extractor fan - linen storage outside our room - room door didn't fit the frame so hallway light comes into bedroom at night - curtains also poorly fitted so also have street light coming into the room at night - shower water leaks over shower threshold in bathroom. - Rain shower head has limescale and blocked holes affecting the angle of water spray - I had to take some dirt out of the shower (luckily before my partner saw it) and the shower wall was also cracked - no bedroom bin/wastebasket - no facial tissues in room/bathroom - coffee station is in wardrobe and both inaccessible consequently. Trying to fill up water in coffee machine was a task I gave up on due to how is wired in and sits between two shelves. - ordered a breakfast in bed, which was good, but there was no butter for the toast. Had to call reception and request this and there was no acknowledgement of the oversight (or now cold toast) - Cocktails with dinner were not very good but not surprised given bar staff, reception and waiters were the same two members of staff fulfilling the multiple roles. An underwhelming stay all around unfortunately. I think this hotel is hiding behind heritage or shabby chic and needs to be brought up to standard or downgraded.