The staff were all very nice. Room was clean 10/10. Decor was 6/10 Pillow was excellent 10/10

Hotel felt like it needed to be updated, freshened up. Breakfast was budget style & food was about 4/10. Coffee machine was 4/10. Options for food about 5/10 Gym was...4/10 no room to do any stretches, yoga etc. no weights, just a cardio room

Only the location

Small rooms bed moves not enough light, broken lights, not enough milk room service didn’t work. Air con was crap. Bathroom facilities was terrible felt lol I was camping. Restaurant too expensive.

Meals were available at the specified time. They provided flexible time to allow guests and visitors have plenty time to feed/ eat. Staff were super friendly, check in and out was quick, efficient and fast.

Wish they could provide transportation to central station. It takes ages to wait for a cab or Uber. I think it will much affordable if they do provide transportation to central station enroute the airport .

Smells nice in reception

They don't do daily housekeeping. They say it's in their policy but no where to be seen in the policy. No new towels or bedsheets, to save their money on house keeping.

It was a last minute haven as a transit passenger.

Nothing

Great location for early flight next morning. Clean and comfortable.

Shuttle drivers were odd!

great location, good value for money and excellent facilities

Bit of confusion over breakfast being included - had to request a refund as it was not discussed at check out and I was charged in error. I felt like I was interrupting the guy when I went to check out. A bit of care or interest at that point might have saved the trouble.

Didn't ask for a quiet room but semi got one. Just the airport noises, jet air craft take of and fly ins. Senior staff member at reception very helpful.

Booking.com was very slow this day. We booked in online approx 2hrs earlier than arrival and they had to book us in manually. We have now paid twice because the manual booking had to be paid there and then. Then I see Booking.com has billed us a s well. Will be applying for a refund. I'll try the excellent Ibis Hotel first

clean n sufficient

Excellent location to the airport, friendly and helpful check in. Early morning shuttle bus helpful and on time. A restaurant on ground floor made the stay a complete positive experience.

Facilities somewhat dated, although satisfactory.

Location

Nothing

close to airport

not enough pillows and couldn’t adjust air con

Close distance to trains Not far from Airport Staff were exceptionally helpful & great advice.

Nothing all wonderful

Great location for an overnight stay prior to early morning international flight at Sydney airport. Room was quiet, and great value for money. Left too early to sample the breakfast

Staff

The rooms could have been better.

The staff were great.

We were put on the reception level and apart from the bathroom the rest of the room needed updated. Our friends were on the same level, and they asked to be moved as it had no toilet seat!!! Surely the cleaning staff would have known this. We also stayed 2 weeks prior and was on level. 2 and that was just okay.

I only booked this hotel because of it close proximity to Sydney airport. So the location was excellent for me. They provided a shuttle back to the airport the next morning that was reasonably priced. The shuttle was operated by a third party.

The bathroom was very small and seemed to be a pod placed in the room. I found it quite unusual but for a person of my size it was very addiquate. A larger size person may find the bathroom difficult to use.

Proximate to the airport. Late check in available. Has a restaurant.

Everything was dirty: rooms were grimey and poorly vacuumed, lifts were dirty, restaurant carpet was dirty. Breakfast was below expectations having stayed at other Ibis hotels happily in the past.

Location and price

Basic restaurant but ok

Great location to public transport, clean and kid friendly, great staff. Will definitely stay again.

Did not have breakfast

Nil

Short of staff. It has now become an excuse as companies try to get back some of the loss during Covid. Staff shortage was obvious....six people lined up for check in....one person on shift. Bar/restaurant same issue. One person can't do everyrhing. They did their best.