There were 3 of us staying in the room but the facilities were for only 2 . We had to request for more.

great

Had the executive suite...spacious, tastefully decorated...spacious!...immaculately clean. A TV in bedroom and another in lounge was very helpful. The bathroom had a jacuzzi bath and double basins separate shower and was crisp white and clean...with double access from lounge and bathroom. Best room I've ever had in Masterton. Well done Copthorne!!

Room service took awhile. But was great when it did arrive! Parking was a little problematic but only because it was full to capacity with lots on in Masterton that weekend. A microwave in room would've been good.

Poor breakfast, supposedly due to staff shortage only 'continental breakfast' available. Was still charged 75 dollars for 4 adults and 2 kids and they ran out of pretty much everything already at about 8am. No salami or toasts and we had to pay extra for every coffee. Very disappointing for a hotel.

Swimming and Gym

Why don't you have a microwave in the rooms this would be more beneficial. This is the only place I know that doesn't have a microwave. .

Easy to get around (especially nice was the all internal corridors to get to everywhere as it was RAINING!). Nice and clean and everything as expected. Having our room open out facing the pool and kids playground was really handy (would love to come back when it's sunny so we can actually use this!) and the indoor pool and spa was a good consolation

The "games" room was pretty average and didn't really have any actual games. Seemed pretty sad and neglected. Having a online compendium to "save paper" was really annoying and the app was not easy to use which made doing something simple like looking at the restaurant menu much harder than it needed to be.

Beds, pillows, staff and access to parking

Not a fan of shower over bath but it was a nice pressure shower

good location

food not good bit expensive small proportion

everything all in one location

internet access

very quiet comfortable beds great shower really nice reception staff

In the restaurant young girl serving us was more interested in what was going on outside couldn’t order off the all day menu unless I went into the bar so had a fish meal fish was dry and coleslaw not edible had to ask for a drink twice as again the girl serving us was to busy outside talking and had to ask for a spoon so my partner could eat his soup outside our room where someone had been smoking hadn’t been cleaned up and curtains leading to outside were dirty

lovely and spacious the indoor pool was fabulous and we soent most of our time there.

The squash court was a hit for the kids. We are a sports family and this venue provided an opportunity to try a new sport. the kids loved it and now want to play.

The wi-fi & phone was down and we didn’t know why.