Location

The room

Staff for the most part were lovely.

Air con didn’t work properly - asked for this to be fixed - remained the same. Floor of the room was dirty and there was hair in the shower when we first got in.

Good location. Clean room. Great facilities. Buffet breakfast was very nice. Looking forward to coming back.

Personal was very nice

I dont feel that we was in 5star hotel. Rooms need renovate, same food all week in the breakfast. there is never enough space on the sunbeds by the pool. Many sunbeds are demaged.

Spacious and quiet rooms with good conditioner, wide range of activities in the hotel - children pool, nice reception. Breakfast choice was good but arrangement could have been better, staff was helpful.

Surroundings of the apartments were dirty, apartment also could have been cleaner, worn and old interior, small and properly not working TV, sofa bed for children was a big joke - uncomfortable with metal edges!!! Kitchenette only contained small fridge but no tableware.

Big rooms

Unassuming breakfast

10 mins from Rhodes town centre. Easy to get a taxi or rent a vehicle. There are a few nice restaurants outside the hotel, as we were not all inclusive, we needed them. Staff were generally friendly. Our room was large and clean. There are nice pools to swim and cool down in. The beach was very close, just across the street. The hotel provides plenty of entertainment if you like that sort of thing. I personally thought the acts were very good. We stayed during the fires in the south, on the last day of our holiday, the hotel welcomed many, many evacuees and were working very hard to accommodate all. This is a wonderful testimony to how kind Greek people are, they showed compassion and provided food, drinks and whatever else they could to help. Thanks to a member of staff, we were lucky to get to the airport and catch our flight home safely.

From the beginning of our stay, it was very difficult to get a sunbed/seating around the pools. Also, a lot of the sunbeds were broken or the cushions were very dirty which was disappointing considering it is the start of the season. We had a VIP room at the front of the hotel, the balcony was very noisy mainly due to the busy road opposite. Also, one of the two lifts was broken so it could take a bit of time to get up and down. The fridge in the room was small and already stocked, a notice says not to use the fridge unless you buy the items within. We ignored this as it was so hot we needed to put our water bottles in the small space available. Also, we asked for teabags in our room as it states tea making facilities but we're asked to pay 1.50 euros per teabag! We were not all inclusive but had paid VIP rates, I think this was a little mean! It is a large complex, with lots of facilities and overall we had a good stay.

Not much

Facilities featured on site were non existent or not part of the hotel. Poor quality of rooms and air conditioning was not working.