- excellent location, close to historical part of city and shops - bistro open to late hours (convenient if it’s Sunday and local restaurants are closed) - really helpful staff, who are local themselves and gave us great recommendations - good choice for breakfast, authentic local food was also there - comfortable bed with a choice of different cushions - nice silence in rooms

- quite a walk to the spa facilities

Stylish.

In my opinion, the property is not as represented. I signed up for this property because I thought it had a spa, gym and pool. The hotel has access to a pool, and to a gym, which is, from what I can tell, open to other members of the public. I walked the entire area of the “spa“ and I did not feel any spa vibe. I also signed up because the restaurant was so highly acclaimed. Of course, it was not open. It is closed for holiday. This is another fact that I find was, to put a politely, misrepresented. Basically, I overpay dramatically for my stay. I would greatly appreciate having my money back. I did not find that most of the staff at the front desk was knowledgeable. Andrea was the exception. She was very good and very polite. If you watch the video, you think there’s someone to greet you when you arrive. That was not the case. It was not a bellman insight. And this property is easily twice what its competitors charge and I do not see why. I dropped one of my AirPods, and had to look for it under the bed. It was not tidy. We had turn down service one night out of four. Three of us. May I have my money back?

Always a pleasure, comfortable rooms, good spa, good restaurants, good breakfast, good staff.

Not really pleasant ambient music

Room was of decent size, I didn't book the higher priced ones, so I was satisfied with the room I got

The door to the room is not soundproofed and I could hear the staff and other people walking in the corridor, especially as my room (116) was near the lift. The furniture and fittings were fine but I would have thought that the doors would be fire rated

High quality hotel, excellent room comfort, good spa, great bar and restaurants, rich breakfast, very professional and friendly staff, all in a great location.

Atrociously wrong music almost everywhere in the hotel. Seems like the radio is stuck on 80s pop everywhere you go. The super stylish and classic bar begs for some good jazz, but no, you get 80s pop. The reception begs for soothing music, but no, you get 80s pop. The bistro begs for something inspiring, but no... It's a common theme in Swiss hotels, I find, but at the Einstein it hurts the ears and spoils the experience because of the painful contrast with the high quality of everything else. Furthermore, small detail: toilette paper in the wrong of very low quality, in dissonance with the high quality of everything else.

we spendere 2 nights and brought our little puppy which was received very positive.The reception even offered a dog bed😀 Location is very quiet and absolutely central to the old town and the monestry. Room service is recommendable

the staff and the hotel in general

none

Great location and parking garage available

Swimming pool was unavailable and we weren’t informed upfront.