せいけつ

へやかせまい

Rooms are confortable and clean. Staff are polite and nice. Very beautiful hotel and great location

I was very unhappy to know that I need to pay extra or taken a different package to access the swimming pool. It 3 of us and the children love swimming daily. It’s the first of the 49 hotels I stayed in with a pool that require guests to pay additional for the pool specially for the money I paid. That put me off and made me enjoy my stay even less

Room was big and comfortable. Enough elevators so there has been no "elevator" traffic. Location (very close to Ginza line tube station) Very good choice for breakfast. Attentive and friendly staff. Swimming pool:) Clean, sufficient.

Swimming pool charge also for hotel guests (and charge has not been "minor"). I was aware prior to booking, appreciated having the pool, nevertheless price for hotel guests was questionable. I guess this has however made usage of the pool so nice (not overcrowded, lounge chairs for everyone etc) Food options in the neighborhood weren't very impressive.

It’s close to the subway lines, the building is well maintained. The breakfast buffet was my favourite and was included in my rate.

I didn’t know the pool was not included in the price. There is a separate fee around 4800yen for a 4 hour period.

Nice view to Tokyo Tower from upper floors, kind staff, good breakfast, very clean, good room size.

"Kids stay free" does not include breakfast for them, even if room was booked with breakfast, was not clear when booking

Pay for use pool. Beds in the sun only “vip beds” when order Champagne, otherwise in shade. At night hookers in the lobby following you in the elevator. Not good maintained hotel

The only thing that wasn’t the best is my room having a hint of smoke smell.

We were upgraded to a suite due to a longer wait for the room. The breakfast buffet was great and the location perfect. Staff very helpful.

A reason we chose the ANA was for the pool, it’s not included in the room cost and a couple of hours in the pool for the kids was quite expensive.

The location is fantastic! It is close to the metro, and there are always taxis available. It is a nice, quiet area, but only a short walk to a more lively area when the moment is right. It was always clean and comfortable, and the little extras made it special. Free water bottles, pajamas, and all the toiletries made it very easy to transition to a new place temporarily. The front desk staff and the gentlemen who coordinated the taxis were beyond kind and helpful. The cafe area is lovely, and the piano player gives it a luxurious ambiance.

There is a high charge to go to the pool, so we didn't go. The concierge was passive-aggressive with our few questions and gave us incorrect information about the hotel on more than one occasion. The restaurants in the hotel do not have much availability, but the food is phenomenal if you can go. They are closed midday, and they close at 9pm for the night.

High standard. Good resturants and very good breakfast.

Greedy to charge for using the pool

Club lounge staff so friendly and helpful

Pool area has VIP area but could not enter even with club room privileges

service and friendly staff

The lobby lounge should stay open later at night. The bar is a smoking bar on the 3rd floor.

The check-in staff on the afternoon of April 29 were very accommodating of me, as I was rushing to a meeting. The staff delivered my luggage to the room. There is a taxi stand immediately outside the entrance.

All aspects of service were great. I just believe that even for Minato-ku, the price could have been 20% lower.