Central quiet location. Good clean modern presentation. Recently refurbished. Shower power is good, good size bedroom and living room area. A responsive TV. Bed and pillows are comfortable. Lighting in the rooms is fine. High vantage point, I had the view of Sea Gulls nesting on a neighbours flat roof.

Attention to detail and additional staff training would enhance this place. Attention to detail equals checking that all appliances work, ask checking out guests if everything was working. In my case, the toaster was not working, probably never been reported not working or never been checked. The saucepan handle was on the verge of dropping off, it was loose, only a screw tightening required. The blinds, in the bedroom did not shut properly and on this crucial point, if after every guest change a systematic checklist had been gone through the mal functions would have been noted and rectified. I struggled to get the hob to work, again the staff would only say read the instructions, rather than offer to come up and have a look. I could tell there was no power to the hob and eventually found the fuse box and indeed that particular circuit had tripped. Once again if a final check had been undertake, this would have been noted and corrected. On the matter of staff training, it is helpful if the attending staff would be more engaged. I had a door lock problem, the attending staff was not keen to come up to the 2nd floor a second time ( first time was to show me how to operate the hot towel rail and keep the other radiators off, a better arrangement would have been to have a dual fuel (hot water and electric) radiator in the bathroom) ) and note that the door lock had truly malfunctioned. I had to race down 2 flights of steps and just managed to stop her leaving for home. In fairness to her, she had to come up eventually and note that the door lock had indeed malfunctioned. This matter was resolved with the owners arriving and sorting it out with a mechanical old fashioned overriding key, in a very timely manner and all was well. All communication is via emails, thus if you are not in the habit of checking emails, you will miss their emails. After a few unanswered emails, a phone call would be a good idea too. This is especially important for late checking in.

The rooms are excellent and the staff friendly

I don't like that there is no parking

Cossy and warm room with great location.

location, decor, easy access, character

a lot of stairs for mother in law with bad knees

Great place to stay, home from home

Bathrooms are always my favourite part, can’t beat a powerful, hot shower and Craibstone didn’t disappoint 👍

Nothing, I couldn’t fault it 🤷‍♂️

very spacious great location

Centralised location

Very rigid and unfriendly management. I recieved rude outburst from the owners when I inquired about the mandatory deposit of nearly the exact figures paid for the suite. The owners lack the decorum of a customer service.

Very clean, friendly staff, great location

N/A

Clean

The location should have been good but it attracted a lot of revelers who had been out on the town and the doors banged from midnight till 3 am in the morning. And there were people talking loudly on phones at a similar time! Then the doors started banging again at 6 am! The advert said city and garden views. I wasn't able to see either. I was offered a choice on the website and chose a room high up so I might be able to enjoy the views, but I got first floor where there was nothing to see. The advert said there was parking but didn't mention you have to pay for street parking!

location excellent. clean and comfortable

lack of cupboard/storage space in bathroom

Rooms may need soundproofing given proximity to night life