نظافة الفندق

تسجيل الدخول اخذ الكثير من الوقت والانتظار وموظفة الاستقبال المغربية لم تكن متعاونة ابدا.

No

I came to Dubai in 2000 and I like this hotel very much. However, this stay made me very regretful and very bad. The minimum service of a five-star hotel is a mess. I drove to the lobby and handed the car to the parking attendant, and my luggage was still in the car. After I checked in, I found the parking attendant and told him the room number, and then went to the room. However, two hours later, the luggage was not delivered to the room. I came to the lobby, and my luggage was still in the lobby. The porter said he didn't know whose luggage it was. I don't know the minimum service process of a five-star hotel? Whether it is the parking attendant, the porter or the front desk attendant, they didn't communicate well at all. I couldn't open the mini-bar refrigerator in the room, so I asked the front desk and told them that I couldn't open it without a deposit, but I had paid the deposit when I checked in. Later, the room attendant came to the room and said that it was not locked, but the mini-bar door was tight. The hotel front desk and the waiter said different things. I really don't know how the hotel manager manages it? I won't come to this hotel again. Very bad experience.

Все понравилось кроме персонала

Я забыл в номере шампунь , кондиционер и зарядку от мак бука , персонал говорит ничего нету ! Пару лет назад я там же был у вас и забыл часы , вы также сказали ничего нету !

المكان جميل وموقعه ممتاز

لاشي

Bardzo dobry hotel , nieco oddalony od centrum ale za to blisko starego centrum Old Souk (Deira) Dubaju, hotel 5-cio gwiazdkowy zgodny z tym co prezentuje oferta, kilka basenów, korty tenisowem , specjalna bieżnie do biegania koło kortów , kilka restauracji, 24 h siłownia/fitness, lodowisko, ładne widoki z okien, urozmaicona kuchnia wg świata . Wewnątrz bardzo czysto, bardzo miła obsługa, dobre jedzenie , czuć klimat orientu od wystroju przez dyskretną muzykę po zapachy,nie daleko od lotniska DXB , choć hotel nie należy do najnowszych zasłużył na mocną bardzo dobrą ocenę.

nieco mocno zabrudzone okna zewnętrzne i wysokie ceny drinków przy basenie, w zasadzie nie ma się czego czepiać

Great Location with good connectivity. Good restaurants, bars, Spa and shopping facilities. The staff were very courteous and helpful. The breakfast spread was exceptional.

Limited Choice for Sahur meal. Only Asian or Arabic and that too of tiny quantities with limited drinks. No Yogurt offered. Food quality below par.

The reception staff was unprofessional and inefficient, leaving me waiting for over 15 minutes to check-in while they tended to another guest's laptop issue. When I inquired about alternative staff assistance, the response was rude and unhelpful. Furthermore, there were no seating arrangements in the reception area. Once I finally checked in, the room was noisy with broken window seals, resulting in a constant buzzing noise. I requested a room change, which was accommodated, but I found the replacement room to be dirty with broken furniture and outdated decor. During check-out, I was questioned about using items from the minibar, despite not having done so. Despite my honest answer, I was made to wait while someone checked the minibar inventory. Eventually, I was charged 10Dhs for allegedly using tea and coffee from the room, which are the items not even listed on the minibar menu. Despite my frustration, I paid to avoid confrontation. Despite being rated as a 5-star hotel, the unprofessional and dishonest behavior of the reception staff makes it seem closer to a 0-star rating. This experience, including being charged for complimentary amenities, has left a negative impression, and I would hesitate to visit Hyatt Regency properties again.

Warm welcome from the front desk attendants and potters Room set up and cleanliness

Revolving restaurant front desk attendants were not welcoming, staring at me as if I was lost and as if I was at the wrong place! In a short words “determinative”

قريب ونظيف

كلشي تمام

Staff, food, ambiance location were excellent .

Everything

Helpful staff and good restaurants. Attached to the mall and close to market and underground station.

I discovered that my handbag is checked during my absence and after checkout I found that I lose some money. I reported that to the hotel management but no serious action was taken!!! I feel insecure to be in this hotel again.

الغرفة صغيرة

Emplacement proche du metro, commerces à proximité et personel competent

45mn d’attente pour avoir une poussette pour ma file

This is my second visit to the hotel what i like is the shops in galleria very convinent the breakfast aswell and the spa

I didnt like door card having to get it charged almost everytime i had to use the lift when coming and going, the staff 4 years previous were alot nicer made me feel very welcomed when arriving and were always making sure everthing was alright.

The Japanese restaurant

It was noisy from traffic or airplanes

كل شئ جميل وممتاز

لا شئ يذكر ولم انزعج من شئ أبداً

الاستقبال والخدمات واشكر الاخ ممدوح على اجتهاده وبشاشته وتعاونه

قدم المكان والاثاث القديم

المرافق

الطعام

الموقع الكازوكي

الافطار و العشاء نقص ادوات دورة المياه لا يتناسب مع تقيم 5 نجوم

Door Launge

جيد

حاولت اخذ غرفه سويت وطلع السعر غالي

Pay more attention to the cleaning Not so many varieties at the B/F

Big room

المعصم

لاشئ

الموظفين فقط

المكان سيء - الأثاث قديم جدا - قسم الحجوزات غير متعاونين باسترجاع التأمين حتى الان من شهرين لم يتم استرجاع تامين

Frühstück sehr gut. Zimmer grosszügig. Dusche Bad sehr gut Platz für gleichzeitig 2 Personen. Lage ausgezeichnet in 5 Minuten zu Fuss bei der U-Bahn Station Gold Suk. Mit der U-Bahn kann man alle Sehenswürdigkeiten sehr gut erreichen.

قريب من كل شي

ولاشئ

A good five-star hotel with fantastic facilities. Room, restaurants, shopping area all good.

Breakfast just average, not matching the level of 5* hotel.

ドバイメトロからのアクセスが良い さすが五つ星ホテルという格式あるホテル

特になし

الموظفين من الاسرع في تلبيه الطلبات. و المكان نظيف و مريح.

الوجبة الصباحية لقد شعرت بالغثيان انا و زوجتي من الأكل في وجبة الافطار. و من ثمة وقت الخروج صادفنا سوء تفاهم غير مقبول ابداً من حيث المبدء او الاسلوب، حيث انه عند موعد خروجي من الهوتيل تم التأكد من mini bar بأنه لم يتم استخدامه من قبل ممثل عن الفندق و تم اغلاقه بالمفتاح، و بعد نزولي لاستلام "مبلغ الضمان" حسب ذكر موظف الاستقبال و تسليم مفاتيح الغرفة انتظرنا اكثر من 20 دقيقة بسبب قارورة خمر !!، مع اصراري على انني مسلم!! و مع ذالك انتظرت الى حين انتهى مدير الاستقبال من التحقيق و أفجر عن مبلغ "الضمان" و من ثم غادرت المكان.

كل شي

ولا شي