Novotel Suites Nancy Centre

Helpful, friendly staff. Clean, spacious and great location

The property has convenient parking and was in walking distance to restaurants and a waterfront park. Room was a unique layout. Shower pressure was great.

Air conditioning didn’t function properly.

We were upgraded to a higher room category, and our request for adjoining rooms on a high floor was also fulfilled. The minibar included complimentary water, juice, Coke and protein bars. The bathroom and toilet were separate, with a layout somewhat reminiscent of a yacht cabin. The hotel is located in a quiet, peaceful area by the river, though the neighbourhood felt slightly deserted.

The main problem for us was the amount of dust-collecting fabric in the room: carpet, heavy curtains, a room-divider curtain and the fabric upholstery of the sofa. My husband is allergic to dust mites and could hardly breathe because of all those things. The mattress protector felt almost like plastic and made the bed uncomfortably hot. The hotel has a very small car parking, probably only around ten spaces (not sure), which is not clearly stated. A parking space cannot be reserved simply by adding a comment to the booking; you need either to call the hotel or contact them directly by email. We only found this out after arriving, as we were unable to check email while travelling. As a result, we had to park on a nearby street.

Die Lage des Hotels ist sehr gut. Bspw. zum Stanislas-Platz ca. 15 Gehminuten. Es war relativ ruhig.

Die Anfahrt in die Tiefgarage funktionierte nicht. Waren zuerst im falschen Hotel, dessen Eingang gleich daneben liegt. Die Ausfahrt aus der Tiefgarage funktionierte nur mit Hilfe von Arbeitern; man hatte uns nichts von einem Code und dem Ort des Eingabepanels gesagt. Die Bezeichnung "Küchenzeile" von booking.com hat uns glauben lassen, dass eine vollständige Küche vorhanden ist, was nicht der Fall ist. Bad und Toilette sind Fertigkomponenten; der Boden ist erhöht und der Eintritt nur über eine Stufe möglich.