Emplacement, la vue

Toiletries could have been better

the location is great.

no bidet spray, no water spray. black mould around bathtub and bath curtains

The room is sizeable and it provides a soothing view of Victoria Park with a bit of ocean view. The location of the hotel is very central to all transportation accessible to major districts. Another plus point is that the hotel provides more than enough bottle distilled water to the guests.

I was surprised that an enlarge mirror was absence in the bathroom. Majority of the hotels I stayed in the past payed good attention in this aspect. The garbage bins are too small to fit water bottles and other shopping wastes.

the location is near shopping center and subway entrance .

i request for the renovation room , but the front desk staff didn't help or arrange it .

Location good, room very comfortable and all the necessities. Nicole and Sunny at reception both wonderfully helpful and fine ambassadors.

location

the elevator is so noisy since our room is just next to the elevator

causeway bay area really nice and hotel is very close to metro station. We stayed at 22 floor refurbished room and everything including brakfast was fine

nothing

The professional staff at the front desk provided a matrix of details for me to choose the actual needs, I was impressed by the overall check in experience for getting the promotion upgrade to the decent room styles and late check out offers to fit my flight schedule.

We look forward to having more options of cake sets / snacks in the cafe. However, the cafe area is hygienic and spacious.

Clean and convenient location.

This hotel charges indiscriminately, we pay attention to ⚠️ when staying in the hotel, many customers may accidentally use the hotel room charge service, and then by the hotel rude income customers high fees. I used the hotel landline to call, charge me 4800HKD, but the room did not have any charge tips, I seriously looked for, did not find in the room to call the price list of charges, and finally after my Hong Kong friend's negotiation, charged me 3000HKD, so expensive phone bill, enough to buy a cell phone.

the lounge service was great

nil

Staff and service was good. However the rooms are bit dated. I dont know how clean it is.

I was bitten by bed bugs and so were my parents and our rooms are next to each other

location

cleanliness - walls of room and in particular bathroom had not been properly cleaned at all we stayed 4 nights and were located right next to the lift shaft - with 2 children it was far too noisy - we asked for a room change and were given a much smaller room which hadn't been updated - it had a bath with a shower curtain! We stayed in the first room but suffered 4 nights of sleepless nights - we were not impressed and the hotel staff didn't even try to move us around despite our complaints. Vegetarian options at breakfast are few and far between - extremely expensive considering how little we could eat.

Location is perfect. It's a short walk to the MTR station, there's a supermarket beside the hotel, Donki is right around the corner, a few minutes walk to Times Square and other go-to places in Causeway Bay.

My room smells of cigarette smoke. The maintenance/housekeeping opened the window to circulate the air but it did not help. The carpet should be replaced.

location

a little old, needs refurbishing

Location, staff, especially the doormen at the lobby entrance!

Nothing

perfect location. great breakfast!

was just super busy at check in.

Half the hotel was under renovation. I booked a cheap exec room and was offered an upgrade to the newly decorated rooms + lounge access. Worth it. I could stay until my late flight at the lounge and enjoy the table service (no buffet).

Not being able to select new rooms from the website.

Location

Dated , price

The location is great! The room is clean and the bed comfy. Wonderful place to rest after a day of exploring with lots of food options in the vicinity. My parents were given a room which had a faulty support bar in the bath area. When they informed the hotel, they were apologetic, and gave them a bigger room with a better view (LOL), nearer to the lift (more LOL) which really pleased them. The service crew were nice and friendly to us too.

Nothing, would definitely come back to stay again!

the staff in the reception was not helping and friendly. didn’t like it.

Location

Room size / value

location

very dark and unwelcoming decor