A very unique hotel, with a modern Art Theme throughout - a fun stopover and definitely suitable for kids. Helpful staff. Bus around the corner and great location to visit the Champagne Houses.

Everything was very good, staff, facilities And room. Decent meal in the restaurant too

Nothing to complain about.

This Mercure Hotel manages to be stylish, efficient, friendly, comfortable and well located for Reims and for motorways. It has a lovely outdoor pool. With a delicious dinner and breakfast included in the price it was exceptional value also. Our standard double room was spacious and air conditioned.

We had to wait for a long time for our food to arrive at dinner. However the staff were most apologetic and gave us a free glass of wine.

Pool

Air conditioning was broken in 3 rooms with no attempt to fix this Limited restaurant

Friendly staff, lovely breakfast, and lots to choose from

The staff were a little inattentive. The olives were left out of our salads and I had to look for someone to help. Also they forgot to bring my wine to the table twice. However it was late as we arrived late after a long journey. I have had worse service!

The staff were amazing, so welcoming, friendly and couldn’t do enough for you. The hotel was very kid friendly, with the games around for them to play. We had two rooms and loved how they were adjoining.

The pool looked dirty as the tiles around the edges needed a clean, but the rest of the hotel was very clean as you could see the staff deep cleaning the main area.

Comfy bed, and clean room. Interior was nice in the reception area. Staff was friendly

The food... The veggie burger was bread with mashed potatoes and some sauce. Our breakfast in the room was forgotten, so we had to call a few times fort his. Minimal breakfast.

Restaurant good albeit limited menu. Friendly staff. Car parking good.

The bedrooms are very dated. The aircon in the rooms is not independent of the main building which means you cannot adjust the temperature of the bedroom independently of the main hotel. There is a thermostat in the room that doesn’t work. We only found this out when we went to reception to ask them to turn our air conditioning down as the thermostat in the room was not having any impact on both the temperature of the room or the speed of the fan. Towels very thin Hairdryer was so old we think Noah had a more up-to date one on the Ark.

clean and polite

Nice room and friendly staff. Good swimming pool too Clean hotel and nice decoration

The dinner was basic . Location is away from the city centre, but parking is good. Breakfast is pricey.

this hotel has a very retro quirky feel with unique artwork in the bedroom and throughout the hotel. the hotel has a real ‘fun’ feel about it.

nothing.

decor and warms welcome even very early I the morning. secure gated car park for motorcycles

nothing

good food and service. clean and comfortable accommodation. good parking.

decor was a bit ‘out there’?!

spacious room, nice bar area and decor. bed was really comfy.

bathroom could have been cleaner - tiles were superficially clean. minibar was empty.

Pleasant welcome from English speaking young man, comfortable bed, good TV. We chose half board tariff, the choice was limited but OK.

Our room was cold, we were given an electric heater when we mentioned it. The food menu was only accessed via a QR code on a smartphone. Very limited list of wines by the glass. Some staff were less than helpful.

Lovely reception staff Great interconnecting rooms Good wine Comfortable beds Powerful shower

Waiting in the restaurant to order dessert/pay the bill Childrens menu was not very varied

family friendly, very kind staff, very good amenities such as charger for electric cars, lots of fun games for kids, very quirky, nice restaurant with a nice menu including very good breakfast and large bedrooms for good price

nothing