Accessibility to the airport and was clean.

Too long to wait to get registered more than half an waiting after a long trip is not acceptable . The personal were not very understanding.

very nice ambience and rooms are great. Wang Yang the guest experience manager did a great job and was friendly and helpful.

Only one hotel that close to the airport , airport shuttle provide even it's out of working time.

Too pricey , dated room ,

The hotel had great staff. Connie at reception was excellent and was so helpful and friendly. I very much appreciate her professionalism.

Everything was great

location and rooms are very clean

going to the allocated rooms can be quite challenging and confusing

la oferta ejecutiva

poco inglés hablan

Iiked breakfast and location

1. The staff does not speak English. So, if you need something it would be a challenge to get that. 2. I booked a room with garden view, they provided traffic view. It took time and nerves to get what I needed. 3. They didn't provide bathroom amenities. I asked and it took 30 minutes to get tooth brash and paste only. I asked cotton pads and got traditional Chinese reply: meyo, meaning "no". I was very surprised not to have it at a Pullman hotel. Finally, after a talk of a deaf with a blind, I got it.... OMG

Good airport shuttle from and to hotel. Services is good.

Staffs are very friendly

Air conditioner system is set for fix temperature, little hot inside my room, I had to request a FAN

I had to take a flight the following day and it was very convenient. The hotel has airport shuttle and the staff are very helpful with the bags.

Food in the restaurant or room service is incredibly expensive! Limited choices

close distance to the airport and the airport shuttle

It looks like that the hotel is hiding behind the normal stupid excuses of the pandemic. While I have checked in, I asked about the restaurant facilities, and yes, sorry Sir, but because of the pandemic, the restaurants are closed, but we can do "take away". That means room service. After checking the extensive food menu in my room, I was between an Angus steak for a steep USD 60 or a "simple" beef burger for USD 25. I ordered the simple burger and waited for approx 40Min...knock on the door, and a lady with a paper bag handed over my dinner. It looked like I was planning to go out for a picnic, but no, I intended to eat in the room. Open the bag, a box with french fries, another box with a small salad without sauce, and a huge tower packed in alum foil. Here we are, and my simple burger arrived, apparently a double beef burger. Oh yes, I forgot, in the bag was a wooden chopstick, a little wooden spoon and plastic gloves...no cutlery and plates, because pandemic or maybe they were thinking I would go for an evening picnic. I wish they would have told me to order McDonald's instead of their extensive menu, over priced and very low-quality food and doing an in-house picnic.

It’s big and clean, all the staffs are very nice and responsible.

location is good room a little bit small buffet just so so

facility

the hotel is amazing! the shuttle bus to the airport is a very good help.

Location for airport

Price is a bit on the high side. Not many dining selection around the area.

The hotel was super close to the airport. It was well maintained, both inside and out. I ate at the on-site restaurant for all meals, and found everything to be delicious. The room was luxurious, and they have the best beds/pillows I think I’ve ever had in a hotel in China. Most of all, WangYang is absolutely amazing. As the guest experience manager, he helped arrange pick up from the airport and met us there personally, he oversaw checkin and made sure to help with late check outs. He offered to print pcr tests results for our flight. He was so helpful and communicative, that I was finally able to relax after a stressful few weeks. I also had a pleasurable experience being checked in by Stacy. She was so kind and helpful. Everyone spoke excellent English, and suffered through my attempts at Chinese with a smile. All in all, I would recommend this hotel to anyone.

The pool was closed due to covid restrictions. Although the food was great, the service was just a little bit slow. it’s not much of a downside, unless you’re really hungry.

the staff are so supportive, very good experience, definitely will come back again

The staff at the check-in was fantastic! unfortunately I forgot the name of the lady who helped me on WeChat to generate an taxi invoice for me, she was so patience and helpful. Big thumbs up for here.