Four Points Flex by Sheraton Vienna Mariahilf

Das Doppelbett war sehr bequem! Trotz Innenstadtlage und Blick auf die Webgasse war es sehr ruhig im Zimmer. Es gab genug Stauraum für Kleidung. Das Bad war ebenfalls zeitgemäß und stets sauber. Die Ambientebeleuchtung im Zimmer war angenehm. Es gab einen funktionierenden Kühlschrank sowie eine gute Klimaanlage.

Die Dusche im Bad war etwas eng. Sie lag in der Ecke eingeklemmt neben dem Waschbecken. Nach der Benutzung haben die Duschtüren das Bad nass gemacht.

Overall, we were satisfied with our stay. The hotel has a very convenient location, with a metro station and bus stops within easy walking distance. The hotel was very clean and comfortable. The breakfast was good, with a decent selection.

The only negative experience was the check-in process. Almost a month before our arrival, I informed the hotel that we would be arriving early in the morning and asked whether early check-in might be possible. We arrived at around 10:00 a.m. after an overnight flight, but the front desk staff told us that our room was not ready. We left our luggage and returned about an hour later, as we were very tired after travelling overnight. We then had to wait in the lobby for almost five hours, although we repeatedly saw other guests arriving and being checked in immediately. I understand that the official check-in time was 3:00 p.m. and that early check-in cannot be guaranteed, but seeing other guests being accommodated while we were repeatedly told to wait gave us the impression of unequal treatment. Shortly before 3:00 p.m., after the shift changed, another front desk staff member, who was very polite and helpful, offered us another room with the same conditions, as our original room was still not ready. We accepted it. This was frustrating because the same solution could apparently have been offered much earlier. Hopefully, similar situations can be handled more flexibly in the future.

Location and simple yet tidy and comfortable atmosphere. Breakfast is abundant and really good!

Windows have been recently all locked: this made me extremely uncomfortable and even if it was done in order to comply with rules a solution must be found to let people open their windows!

Nahezu nichts auszusetzen. Zimmer zum Innenhof - absolute Ruhe. Komfort, Personal, Kommunikation, Sauberkeit. Passt! Ambiente gut. Tiefgarage gut (außer die Odyssee bei der Suche nach der Einfahrt!). Löslicher Kaffee/Tee auf dem Zimmer. Kaffee in der Lobby für lau. Lage exzellent. "Billa" und "Spar" ziemlich nahe. Mariahilf ist ein schönes Viertel. Nette Pizzeria in der Nähe gefunden.

Wenn überhaupt etwas: Die Toilettenspülung war kappes! Der Aufzug ist klein und etwas alt. Aber - das war's schon. Sogar Preis/Leistung makellos!