the location was perfect. the staff were friendly and helpful. the hotel is clean. great service overall.

limited in-room dining menu.

prestigious

nothing

convenient, close to subway and commercial center

the site direct opposite to the main door is in renovation for long time.

location and interior design and furniture

……

Location was great. Lobby bar/resto was nice.

No direct elevator to top floor, need to carry your bags and yourself up/down stairs. Room was not as depicted on the website as top floor rooms were smaller with insloping windows.

I must say this is one of the best 5* Hotels I staid so far. It's easy to understand why it was considered one of the best 5* Hotels in the world. The staff is very friendly and the concierge is top-notch! They help with whatever you need and they even try to match your requests based on your style. We travel with our Dachshund and the room was ready with a big bed and food and water trays. We got an upgrade to the next room category, and the bedroom was quite big and the bed was very comfortable. It had probably the best bathroom I've ever seen in a Hotel room as well. We went to the restaurant for dinner and the food is really good. Our waiter was ok-ish and we were expecting a nicer waiter for such a restaurant in such a Hotel. He was nice but at times a bit slow and when we wanted to pay, he was chit-chatting with his colleagues and not paying attention to our table (it was almost closing time as well for the restaurant). We are pretty chilled and easy going but waiting like 15minutes to ask for the bill and clearly seeing the waiter was just chit-chatting was not nice. My wife had to stand up for him to come to our table, as our attempts to call him with our hands failed. On the other hand, the Ory bar is amazing! If you can stay at the bar so you can see and interact with the barmen! It was truly a great experience. Everyone was exceptionally nice and the drinks are amazing! Tell them what you like and they will suggest something nice for sure! We were going there for just 1 drink around 11 pm and ended up staying there until closing time (2 am). A special thank you to all the staff, especially the bellhops! They were amazingly nice and gave a special touch to our arrival and departure!