Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Well what truly makes something special isn't necessarily the location alone, it's the people who work hard to make it special. Diana (who we met at that sunset restaurant) was amazing, our little one was crying and she came over and was drawing pictures just for her and cheered her up. That was above and beyond helpful and really sweet. Andres (who worked at the beach front bar) did amazing drinks, super polite and respectful and even made fun drinks that weren't on the menu. 10/10 Martin (met at the Italian restaurant) he has terrific service and super fast on refilling waters. He definitely made our time at the restaurant really enjoyable. Miguel (we met him at the buffet multiple times) he always has a big smile on him, he's just enjoying his job and that attitude impacts everyone around him. He was an amazing server, helping our pregnant lady carry her plate and refilling water and drinks. To me, I think he was the most impactful person we met. Attitude can really make the atmosphere fun.

Well the only thing I didn't like is the amount of seaweed at the shore, which was still way better than the others around, but it was a lot.

Great location, excellent beach spot, and very nice staff

Air conditioning not working in the main restaurant nor in the common areas; most restaurants were closed; very long lines for breakfast, sockets in bedroom not working

Every thing I needed was available

Nothing

The daily activities

The pool areas did not have enough seating space, and many people left sandals,bags to keep it aside early in the morning, which is fine but not enough for the rest.