Very comfortable room with a view of the upper town. Loved the bathtub and linens. Great location- 1 block to the train/bus station, on a treed major street close to the shopping. That street had many restaurants and coffee shops. Easy walk to shopping and the funicular.

Buffet breakfast had many options but cit was always oversubscribed so it was difficult to keep things stocked.

Centrale

Poco pulita la stanza e personale inesistente

Hotel is very clean, friendly staff, nice breakfast Very comfort to stay here, I feel same as my home

Cleanliness

Colazione : sufficiente Posizione hotel : buona Camera : sufficiente

Non vale le 4 stelle : Non c’è ristorante Servizi igienici del bar indecenti ed impraticabili Aperitivo al bar con prodotti vecchi e stantii Richiesta di camera senza moquette : non disponibile Richiesta di un cuscino in più : pervenuto dopo più due ore … solo sollecitando Servizio accoglienza receptionist : no comment … Prezzo diverso da quello della prenotazione online Non è possibile chiedere informazioni direttamente all’hotel perché non risponde al telefono ( 8 chiamate registrate) Non mantengono ciò che scrivono su Booking : << oltre i 100 euro rimborsiamo la differenza >>

Location was good

There was no air conditioning - this had been switched off because it was October. It was sweltering in the room at 26 degrees given the heatwave that was happening. It quite clearly states on the website that the room is air conditioned.

Lokalizacja super,bardzo blisko dworca kolejowego,blisko restauracje. Śniadanie ok

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Good value, good location

Nothing

Location and really clean rooms Such lovely staff

Nothing

Great big and comfortable room, good breakfast, the staff are very friendly and helpful. Loved it!

no comments

no comments

this place is great value for money. room size was ok. staff was super friendly and welcoming. I would definitely stay here again.

nothing not to like.

The staff and amenities were great as was the breakfast.

The bar was only open for a very short period.

Location, welcoming staff, big room, good service.

No slippers, glass for toothbrush, quality of towels, complimentary water, small variety in the breakfast.

great location, close to everything and very beautiful building

a bit too hot on the corridors

I would definitely stay at this hotel again if I was in Bergamo. It is perhaps up there with one of my favourite hotels. The rooms were lovely and comfortable, very clean (lovely smell). The friendly gentleman on the reception desk gave me a room upgrade when I arrived late which was gratefully received and the first time this has ever happened. The room on my return journey to Bergamo however was equally as good.

Location and staff brilliant

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excellent room, location, staff we had an early flight. They arranged a taxi & a breakfast box for us!

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no plug in washbasin. light fitting damaged. no shelf in shower for soap etc.