Gulevi Safranbolu Heritage Hotel

Un’antica casa ottomana ristrutturata e adattata ad hotel che però ha mantenuto intatto il fascino antico. C’è un bellissimo giardino interno dove ci si può rilassare e bere una birretta fresca. Ottima la colazione alla mattina, molto varia e con ingredienti di qualità. Lo staff molto cordiale ed accogliente. Il posto ideale per soggiornare se si visita Safranbolu, che peraltro è un piccolo gioiello, da non perdere assolutamente in un viaggio in Turchia!

I absolutely loved the garden, the breakfast was amazing, the location couldn't have been more perfect and the staff were great! The location thought is the true winner its PERFECT.

It just needed a good clean, I've never left a review that mentions anything negative and the people here were exceptional. But the room just needed a deep clean and this stay would have been perfect, its an old building which is understandable but no reason for dust, grime and stains. However that is the only negative I have, the location, breakfast, garden and staff were all perfect.

The style , the location , the deco , and the breakfast garden

Very weak wifi signal in our room ( top floor )

The location was excellent, and the historic nature of the building over 400 years old was charming. We had hoped this would be one of the best accommodations in the area, but sadly, we had to leave early because we simply did not feel comfortable.

We were very excited to visit Safranbolu and chose this hotel based on its historic charm and excellent reviews. Unfortunately, our experience did not match our expectations. Upon arrival, we were surprised to find the hotel nearly empty of staff. Only one person was present, frequently disappearing and unable to assist us properly. Despite being the only guests, our group was given rooms on separate floors, and none of the rooms had functioning heat. There were no instructions provided for Wi-Fi, breakfast, or property rules. The staff member did not speak English, and although we used translation apps, communication remained difficult. The Wi-Fi never worked for us, and the room was extremely cold. Noise from the street was constant, and we could not rest at all after a long drive. When we returned to the hotel at 10:30 PM, the doors were locked, and we had to call the property using a working phone line to Turkey—something not all travelers may have access to. The next morning, we shared our concerns and were met with a defensive attitude. Instead of apologizing, the owner told us we had simply “booked the wrong property” because we were unhappy. We also noticed cleanliness issues: spiderwebs in the cups, and even a cockroach on the bed. It was evident the rooms had not been checked or properly prepared for our stay. Although we only stayed one night out of our two-night reservation, we had to waste time contacting Booking.com from the hotel lobby to secure a refund. The management could have made the process easier, but instead made us feel uncomfortable and unwelcome.