Very comfortable room, fantastic location, extremely helpful staff

I had thought the breakfast was included when I booked this room, but was mistaken

Hotel premium, boa localização, quarto grande, cama e banheiro grandes e confortáveis. Alguns funcionários do hotel foram bem solícitos e amigáveis.

Limpeza do quarto bem ruim, ou nao trocavam as toalhas ou deixavam copos que usamos sem repor sem trazer outro limpos. Tivemos que pedir 2x para trocarem as toalhas, algo que para um hotel desse porte deveria ser diário. Camareira em um dos dias não respeitou o aviso da porta, de só limpar quando saissemos. Chegamos no quarto do café e pedimos gentilmente para que ela voltasse outra hora. Cafe da manha muito ruim. Nao tinha opcao de frutas frescas. Omelete que pedimos veio super gorduroso e simples e os ovos mexidos parecia com cara de podre. Com agua, todo revirado. Esperava mais do cafe da manhã. Quando pediamos algo como gelo ou repor as coisas os funcionarios demoravam para atender ou nao atendiam. Agora o que mais me deixou irritado foi o funcionário Cristian da recepção. Mal educado, nos olhava com cara de blase, como se ele fosse o dono do hotel. Reclamamos 2x sobre algum fato do hotel e ele se quer demonstrou agilidade ou simpatia , foi super arrogante além de não resolver. Pessoas que trabalham nesse tipo de atendimento precisam ser as mais cordiais possível. O que ficou parecendo era que ele estava fazendo um favor de nos atender, pagamos por isso. Hotel bom porem nao fico mais hospedada nele caso eu volte a Santiago. Estou de férias queria ter tido uma experiencia maravilhosa nesse sentido. Essa situação nos frustrou muito!

Nada

Internet não funciona. Minibar não gelava. Cortinas horríveis que não abriam e o quarto ficava claustrofóbico. Quanto aos elevadores terrivelmente ruins para deficientes visuais. E, ainda estávamos fazendo uma obra em cima do quarto. Toda vez que reservo pelo booking é nos dado os piores quartos do hotel.

Quartos amplos, excelente higiene e vista maravilhosa da cidade

Cama super confortável, ótima ducha. Quarto espaçoso e com conforto climático e acústico.

O ar condicionado é um pouco barulhento.

Quarto muito bom, cama excelente.

El trato del personal

Que no hubiera piscina

Estaba relativamente limpio. El almuerzo ejecutivo era bueno. Está bien ubicado.

La habitación decía "bañera" dos veces en la características, pero no fue así. El sillón se notaba que no lo limpian a menudo. Una de las puertas del baño no cerraba. Ruidos molestos por obras.

Todo, muy satisfecha Gracias

Nice location, nice, large and comfortable rooms, amazing staff. Definitely, a place to be seriously considered for your stay in Providencia.

I had been in that same hotel in early 2006. Back then, that was an amazing hotel, provided with anything you may expect to find in a upper mid-range accommodation venue. Yet those days are long gone and the hotel appears somehow spoilt in various aspects. Arguably the most striking aspect in this regard is that it had not cable TV and no digital channels - somehow astonishingly.

room , and location

everything ok

Very good location - nice facility - restaurant for breakfast, snacks and dinner - nice wines and drinks - staff extremely friendly, competent and helpful! Equipment/furniture a bit aged, but clean and useful.

Breakfast was very good

The room was very comfortable!!

The WiFi is really bad. Unsecured network, very low signal everywhere.

I requested the Front desk to book a Taxi for the day April 19th to go to Valparaiso for $200.000. When I checked my credit card statement , it was charged $252.05. I am shocked to note that how come $52.05 has been charged more than the stated amount. I have to ask my credit card Company to do something for this purpose. The Taxi was Redelco Taxi Official A. In case Booking.com can send this message to the Hotel , I will appreciate. Neelam Goel

Modern hotel, very clean and well maintained. Comfortable and spacious room. Staff were welcoming, friendly and helpful. Location is perfect/safe area. Breakfast was excellent and incredibly varied. Room service delivered hot and tasty food.

The room did not have facial tissues.

Great staff, location was close to many areas and the subway. Comfortable beds.

Not much furniture in the room.

Size of the room was very convenient, Good view

Bathroom must bu upgraded

Staff extremely helpful. Good facilities. Good breakfast. Good room and views

Some water leaking in the bathroom. Some humidity stains in a wall

central location good breakfast, very friendly staff

the view

What a great place to stay. Our room was better than e we expected and we were able to walk to Bella Vista neighborhood in just ten minutes. And right around the corner was a delicious restaurant named Dulce Pimiento. That’s a definite place to have a meal and drink! Lastly, say hi to Francesca at the front desk. She went out of her way to help us feel welcome and comfortable.

I don’t know what I might have wanted that wasn’t provided.

spacious and comfortable