Breakfast excellent.

My room was dark facing entry to the garage. The hotel needs one more attractive restaurant. Spiler at the playa is very good, but not sufficient.

The hotel was very beautiful with pretty views.

Our room had multiple things that were broken and that should've been taken care of prior to our arrival. Only one restaurant was actually open out of the 3 when we came.

The lady in red, Beyonka, the guest relations manager, she was a wonderful lady who impressed me a lot. She gave a personal touch to the whole experience, a very classy lady who represents the best of this hotel, the spirit of hospitality, understanding of people and their needs, providing the best to guests within her ability and authority. Excellent! She is an asset to the hotel. The hotel is good in general, facilities, staff and location. I am satified with the experience.

At check in, the receptionist, a French lady called Cristel, if I am right, obviously was quite rude. She said to us that we had booked a room with street view. Obviously it was not true, I clearly remembered that I booked a room with sea view( knowing myself that I would not come to the sea side to look at the street). I did not contest that as I was too tired from a whole day of travelling. Then she said that I could pay an extra for a room with sea view, which I obeyed. However, this not about money, I really want to know why a guest could pay an extra of 50 Euro at the reception to get a room with sea view, while on Booking.com, it was not the case, everything was specified including the types of room, with or without breakfast, the size of the room, the view or with or without balcony This is a question that I would like to have an answer for. Obviously, the receptionist did not need to talk down to me, she could have explained to me, and showed me the prices of different types of room. I am experienced enough to understand all these matters. Her attitude and behavior showed that she was not up to the job, especially at a classy hotel like the Kempinski. She has to understand that guests who come to stay in this type of hotels have a certain level of education, they might not like to argue about these matters, but they can immediately feel the lack of courtesy and education of the hotel staff. What a shame.

all just brilliant

nothing

beach location and facilities

the food .. excluding breakfast, was over priced & not great

from start to finish it was all amazing

to be honest it was a fabulous trip

very relaxing

friendly staff nice room with good pool area

a little remote for restaurants the beach not the nicest

Great staff!!! Nice breakfast with a lot of choice, very clean and nice rooms. The swimming pool, terrace and restaurant: +++ We will go back!

The fact that we had to pay €45 for a sunbed, even for guests of the hotel, is actually not correct for a hotel of this class.

comfortable setup, compact complex. spiler bar/restaurant is great - superb food.

heated outdoor swimming pool was not warm (25 degrees centigrade). the staff was friendly but the overall quality of the service is below my expectation. not a great value for price.

Everything was clean and well maintained. House keeping were excellent.

The pool was not advertised as being 1.3 deep and up to 1.6, which was tricky with a small child. There is no children’s pool on site. The beach was not well maintained in front of the property so you could only sit within the grounds of the hotel.

Overal the hotel was great. Friendly staff, clean a very nice place to stay.

The price was slightly high.

right on the beach ; pool area and beach beds on beachfront ; nice manager at front desk who dealt fairly with a few issues I had in the spa , with the dog access, and with room service food quality I liked I could rent a car directly from Kempinski

it’s a family oriented sprawling resort vs a cozy boutique luxury hotel ; the food I had was average throughout the resort ; not dog friendly ; the spa experience was below average. the car rented from Kempinski ended up having a flat tire … decor through resort was a bit dated had little issues throughout my stay

Service was incredible. Really well trained and caring staff. Breakfast was great. Hotel is kept immaculately including the beautiful gardens. Parking was easy. Room was really lovely, especially the bathrooms were great!

Some room balconies are dark and dingy so I asked to swap rooms, the staff were amazing at supporting with that. Pillows were awful (too thick) so had to get my own, thankfully had one with me in my car.