Lage

Ausstattung und Sauberkeit

Gut

War alles okay

El campo de golf

Nada

top

Die Lage des Hotels am Golfplatz ist sehr schön

Die Fenster waren blind, von einer Folie, der abendliche Aufdeckservice so schlecht, wie noch nie erlebt (eine Flasche Wasser hingestellt, Gläser nicht gereinigt, Bett nicht aufgedeckt, Handtücher nicht erneuert/ausgehängt, Servicepersonal beim Frühstück Hunde von anderen Gästen gestreichelt und im Anschluss Speisen und Getränke serviert, kleine Raupen nach dem duschen in der Dusche (deutet auf Problem im Abwassersystem hin) keine angemessene Reaktion bei Auschecken und Anmerken der Verbesserungsvorschlägen. Ausstattung in die Jahre gekommen.

Die Zimmer ist abgewohnt, der Kasten nur zu öffnen wenn man davor steht. Bad sehr klein. Dafür Frühstück und Essen sehr gut.

Steht oben

Die gesamte Anlage

Hundeear

bekvämt i vacker miljö

0

The breakfast location was good but the actual breakfast was poor. Lots of empty dishes not replenished.. wait for cooked eggs slow.. Not enough staff to cope .

Better selection of fruit.. two people cooking eggs etc. More staff

Pool Terrace

Hard bed Terrible top Pillow

Property is absolutely gorgeous, this is the prettiest Sheraton I have stayed in for sure. It looks like the Ritz Cali! The saltwater pool is an absolute delight.

Nothing!

Pool, room, view everything, best hotel

I am not a golf player but I chose this hotel due to the location which was a very smart choice. I enjoyed the very well kept gardens, the quiet sunset, the view from my room was the best I have ever had from any hotel. I simply fell in love with Sheraton Mallorca. Thank you. It breaks my heart I have to wait till I see my balcony view again in June 2024 :)

N/A

Excellent

Had to request change of room

Very welcoming and quiet hotel with excellent facilities. Superb setting, nice atmosphere and an excellent restaurant. Very comfortable bed and good room amenities. Breakfast was excellent and allowed us to check out late. All in all, it's a wonderful place to stay!!

Our stay wasn't long enough!! No complaints!

Great location on the Golf Course and very close to Palma. Navette to go to several golf. SPA and very nice outdoor swimming pool. Delicious Breakfast buffet . Very mice staff

Nothing . All great

perfect location close to the airport and three excellent golf courses on your front door

the lower ground floor restaurant seemed to be closed most nights

easy relaxed atmosphere.

double rooms a little small

Good facilities and location for 1-2 days playing golf.

A bit quiet and ”off-site”

The hotel is lovely. My husband and I were looking for somewhere relaxing and secluded but that was close enough to the city that we could go in for dinner without too much trouble and the Arabella was perfect for that. The room is lovely, modern, spacious and clean. Despite being at the front of the hotel over the entrance we never noticed any real noise. The pool area is wonderful - beautifully landscaped with plenty of sun loungers in a variety of places and good options for the whole family including a main pool, a kids' pool, an indoor pool, and a small pool for toddlers. Despite the hotel being fully booked the week we were there, the pool was never full and sometimes we were the only people swimming. We were looking for a quiet holiday as a couple and we did have some doubts about the hotel having a kids' club and pool but honestly we never heard any noise or felt any disruption and it was still exactly the relaxing holiday we had planned. Breakfast was served on a lovely terrace overlooking the golf course and was never that busy when we went down. There are a huge range of options, including fruits, cold meats and cheeses, plentiful bread and pastries, generous hot options (including an omelette chef) and a juicer for making smoothies and green juices. We had food by the pool several times and this always arrived efficiently and with a smile. We ate at La Bodega del Green three times and didn't feel we suffered from a lack of choice - the menu is varied and the food of excellent quality. Waiting staff and staff by the pool were generally attentive and very pleasant across the hotel. I foolishly left some prescription medication at the breakfast table one morning and staff very helpfully kept it and returned it the next morning.

Reception staff were not helpful and were often unfriendly and cold - despite being there to help you, it felt like you were irritating them and getting in their way and questions were met with closed responses and seemingly no desire to actually assist. This is a real shame as the other staff were exceptional. The hotel advertises that you can take advantage of a free taxi to the sister hotel, Castillo Hotel Son Vida, to have dinner there. We spoke to reception about this on our way and were told a table and taxi would be organised. We got the taxi as planned but were charged for it when arriving at the other hotel. When we raised this with the Arabella, it was met with a shrug and "oh yes, the taxi drivers do that to get paid twice." Given the hotel clearly know this is an issue, they should be proactively warning guests not to pay the taxi as it can be difficult to stand firm with a taxi driver arguing in a second language. At dinner on the last night I was discussing a dish with a member of the waiting staff. I explained I was pregnant and checked the dish with them to make sure it was safe. When it arrived, it had blue cheese - not listed as an ingredient on the menu in either English or Spanish, not raised by the waitress, and not something I could eat whilst pregnant. I wouldn't usually mind this, but having raised it explicitly as a concern in English and Spanish I was a bit frustrated.

everything about this hotel is amazing! clean, inviting, friendly and beautiful

I can honestly say not one fault at this hotel