Benitses Arches Hotel

location to the centre and the beach

nothing

The location was really close to the beach. The receptionist was very fluent in English and very helpful in every way and always pleasant. He seemed to work really hard, doing most chores.

The room only had a kettle and 2 mugs. No cutlery and no glasses for water etc, and as it served no food and had no bar, i felt Hotel was possibly an incorrect name as it was lacking certain amenities normally associated with a hotel.

Lovely staff. Great location. Very close to the beach. Good selection of bars, restaurants and supermarkets nearby. Good value. Thank you!

Shower was a bit of a squeeze. Sink wouldn't hold water, even with a plug.

Very good location — close to the sea, shops and restaurants, while still being relatively quiet. * Generally clean; housekeeping was provided approximately every other day and towels were changed when needed. * Staff were polite and generally tried to help.

We booked a family room with a sea view. Until the very last moment, we had communication with the hotel through Booking.com, and there was absolutely no mention that there was any technical problem with the air conditioning in our room. * We arrived at around 1 a.m. and found nobody at reception — only two keys to two standard rooms, even though we had booked one family room. We had no explanation of why we had been separated into two rooms and had to wait until reception opened in the morning to find out what had happened. This was a particularly unpleasant experience after travelling and arriving in the middle of the night. * We were eventually told that the air conditioning in our original room was not working. We were given the choice of staying in two separate rooms, waiting an unspecified amount of time for the repair, or leaving the hotel. No compensation was offered. After 3–4 days, the air conditioning was repaired and we moved into the room we had originally booked. * There are no basic bathroom amenities: no soap, shower gel or even a cup for toothbrushes. There is also no tea or coffee, only a kettle and two cups. * Although our booking stated that payment would be made upon arrival, half of the booking amount was blocked on our card about a month before the stay. The hotel told us this was done by Booking.com. However, at check-in, the hotel employee released the blocked amount from their tablet, and the money immediately returned to our card. The explanation we received was therefore confusing. * After booking, we also received a suspicious WhatsApp message related to our reservation. The hotel denied sending it and suggested it could be related to a Booking.com data leak. We cannot verify the source, but future guests should be cautious with any payment requests or links received via WhatsApp.