very clean looking, staff were very helpful & polite, the food was excellent and varied

N/A

it was vey clean in deed all staff were really friendly great pool

kitchen was spotless

Excellent staff throughout, good choice of food and drinks. Very clean.

Entertainment average to poor.

Everything about this hotel

Food was great wasn’t crowded in dining area staff were amazing

We mostly stay at this hotel when we visit Benidorm, The staff and facilities are excellent and the rooms are quiet and comfortable

all the staff where excellent and super lovely people. food was well presented and very varied food for all tastes.

it’s not that I did not like but the snack bar should be more varied. maybe a self service snack bar would be better. the entertainment team and shows are in need of a fully change over, my score would be be 1 out of 10.

The food was excellent in the restaurant and the restaurant staff were nice .

The reception staff were miserable and quite unhelpful. There was no vegan options at dinner and the vegetarian options were not good and limited. I am a non alcohol drinker so the all inclusive option didn’t work out good value for me and my daughter . The salad was good but after 5 days of it it got uninteresting. We checked out two days early as our room was on 23rd floor and my daughter is scared of heights but reception said they were fully booked but there were still rooms on booking.com. The rooms were smaller than the images looked and very dated so we were disappointed. Most people at the hotel were drinking alcohol all day long so it may have been the reason it gets such high ratings . We stayed in the Helios hotel for the last two days and it was far better . It was in an amazing location and value for money . The reception staff were friendly and there was an amazing range of vegan food and plant based milks which there was zero of at Sandos. I wouldn’t recommend this hotel to friends .

Staff were amazingly helpful and courteous

Breakfast superb. So well managed. Dinner excellent. Staff very friendly and helpful. Cleanliness all round exceptional!

Only the temperature in room. It was far too warm for us.

excellent facilities

nothing

A a fussy eater I always found something to eat and it was very good. The staff were very friendly and helpful. Plenty choices in the bars.

Sometimes more staff were required in the bars.

Thought it was a fantastic place, great location overlooking Benidorm, but not much of a walk up hill. Food fantastic staff very helpful and remembered your name. Atmosphere around to pool was brilliant

Cannot think of anything

Excellent customer service

Everything spot on