The bed was comfortable and the concierge gave wonderful customer service.

Multiple parts of the hotel were dirty. There was food spilled on the floor in the hallways and in the elevator. The staff is not attentive, I have to ask for things multiple times. In one instance, I called the front desk and asked for a band-aid 3 times. Each time, they said they would bring one and never came. The breakfast was not good. The food was cold and seemed old. I couldn't finish eating because I started feeling sick. In the room, the air conditioner was so loud, it would wake me up in the night.

⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of staying at the Novotel, and the experience was nothing short of exceptional. From the moment I walked into the opulent lobby, I was treated with the utmost professionalism and care by the staff. Expecially Ms Taylor greeting us with warm heart. The room itself was immaculate—modern, yet cozy, with a luxurious bed that provided an excellent night's sleep. Amenities like the in-room espresso machine and high-speed Wi-Fi made my stay even more enjoyable. The highlight of the trip was the hotel's rooftop restaurant, which offers breathtaking views of the city along with a culinary experience to match. The complimentary breakfast was an array of fresh fruits, pastries, and made-to-order items that set the tone for a delightful day ahead. All in all, the Novotel surpassed my expectations in every way and has set a new standard for hospitality. I wholeheartedly recommend it for anyone looking for a top-tier experience. --- I hope this helps! Would you like anything else?

All great until we need to say goodbye!

Everything, reception upgraded our room which was perfect & kind.

Room and location

Lobby

The bathroom was old and mold was on the shower wall!!

The location of the hotel was fantastic The staff were amazing The hotel had amazing facilities

The rooms did seem a bit dated especially the bathroom

incredible room and service. Amazing Breakfast

everything was great!

location,location, location!!!

The cost was little more than expected.

location

no in room dining after 9pm

basically nothing

the hotel is super old. smells to pee and poo in the lobby mastress are probably 100 years old shower broken toilet stucked

breakfast very good , very convenient airport bus , staffs very friendly and helpful ,

the door lock of room , it usually takes me more than one min to open , I once struggled 5 mins to open the door; I once failed to open after struggling 5-7 mins … maybe the key or the lock too old, not sensitive..?! I stayed at floor 08th ( my colleagues floor 4th&5th also struggled the same lock issue ), maybe executive floors not have this problem?! Novotel should replace the new lock.