Cama confortável.

Infelizmente quando chegamos, o recepcionista do hotel disse que nossa reserva havia sido cancelada pois não havíamos pagado antecipadamente, sendo que a opção de pagamento selecionada foi a de pagamento no hotel ,e no Booking a reserva constava como confirmada. Mesmo mostrando que de acordo com o Booking estava tudo certinho , ele deixou claro que estava fazendo um favor de refazer a nossa reserva , que não faria de novo na próxima vez, como seu eu estivesse me hospedando de graça e contanto com a benevolência dele. O hotel, apesar de levar o nome do aeroporto de Londres, fica longe e não conta com serviço de ônibus . Tenha em mente que terás que pagar um táxi que fica em média 45 libras pra chegar até lá, se estiver vindo do aeroporto.

The guy on reception in the morning was great.

You can't get the Heathrow Hoppa shuttle, restaurant and bar staff could have at least acknowledged me, menu poor, walls thin in the rooms.

Staff

Elevator broken and breakfast was very poor on diversity of food for the price.

Quick & easy check in. Close to airport.

The fire alarm went off meaning all fire doors then shut. Constant banging from the doors every time someone went through them. Asked for them to be propped open a few times, didn’t happen. Calls down to reception never answered.

The bed was comfortable.

Upon arrival, we had been met by Xec at the reception to check us in. We had made this booking on the day required and confirmation emails were received that the room had been booked. Once we had arrived Xec rudely informed us that he could not find the booking and a new booking will need to be made. Of course we were not going to accept this as the money had been taken out of the account and therefore a new booking should not need to be made. As new details were inputted into the system he said that only a twin room was available. My daughter in law had specifically requested for a queen bed room and that is what we had paid for. Whilst doing this Xec claimed that our original booking had not booked a queen room. Earlier when Xec mentioned he could not find our original booking on the system, then how did he know what type of room we had initially booked?! Further to that, he then indicated a twin room was available and a pull out bed for a third person which is an additional cost. Again I mentioned that my daughter in law had booked a queen room for my husband and I - at no point was there a third person so why should we be charged for the pull out bed. Throughout this experience I found Xec to be extremely rude and his entire demeanour had made us feel uncomfortable, bearing in mind the time at this point was 11:30pm. During this discussion there were 3 people behind us. Our issue had not been resolved and Xec rudely asked us to sit down and wait until everyone else had been sorted. Now from other experiences at hotels of which we have travelled many, I have never been asked to wait whilst other people were dealt with. Our booking had been made and was confirmed prior to arriving and that should be the end of the story. Once all was resolved (and somehow out of thin air Xec managed to find a queen room), we were horrified at the state of the room (pictures attached).

Easy to get to from legoland

Attitude of the man at the main desk, the way he spoke to the other staff really got us. The kids had food from the children section which were £7 each and they hardly touched it because it was cold.

Ideal location for terminal 2

Bed was very firm

Nice reception and bar area. Easy parking

Rooms are looking very tired need updating. Holes and cracks in the walls, carpets all badly stained. Fridge not working in room.