Staff very friendly. Breakfast was decent. Good atmosphere and very clean.

Heater was on in room all night couldn't see a way to turn it off so was very hot.

Staff very nice l, allowed us a slightly earlier check in as our flight was very early in the morning and we had nowhere to go so that was nice and location very good for what we needed.

Only fault we can think of was the radiator was on all the time and the room got very warm but overall a small issue.

The location is excellent, as tram station only a very short walk from the hotel, so we made good use of the tram system to get around the city. The property has a restaurant, albeit a rather small space, but the breakfast was very good and we were able to eat a two course meal there, the evening of our arrival. We both thought the food we ordered was very good and the staff were pleasant. The male receptionist on our arrival, was very helpful, in that he changed our room to a ground floor room, when he realised that I struggle on stairs, due to arthritis in my knees. I was very appreciative of this. The shower was very good. Plenty of plug sockets in the room.

We thought that the photos shown on Booking .com must have been taken some time ago, as the exterior of the hotel looks rather shabby compared to the photos. Also, a rather grand staircase is shown in the photos, but we didn’t even get to see this, as the main reception entrance is not now used, and you have to enter by steps down to a lower level of the hotel, where the reception desk now is, the bar and the restaurant. Although clean enough, the hotel felt more like ‘Travelodge’ accommodation to us. We were really quite disappointed and bemused, for several reasons, by whoever the maid was that supposedly attended to our room, for the two nights we stayed there. 1. He/she did not replace our wet towels that I had left on the shower base, as requested to do so, if you wanted fresh towels. We had to ask reception for some clean towels, when we returned to our room in the evening. 2. Although new milk pouches were left on the tea/coffee tray, our dirty cups were not replaced .... just left on the desk! Once again we mentioned this to reception. 3. There was no spare toilet roll in the bathroom on arrival first night and the half used roll that was there, was not replaced with a new one or an extra one left in the room .... hence we ran out of toilet paper before we checked out on the 2nd day! Luckily I had packs of tissues with me! 4. It was actually laughable how the maid, refreshed/made the bed. The duvet cover was just thrown back over the bed, untidily and was left hanging out one side of the end of the bed, with the pillows just thrown on top. I actually asked my husband, if he had made the bed like that before we left the room in the morning, as I couldn’t believe maid staff would ever make a bed like that. 5. The soap dispenser was more than half empty on our arrival and so we promptly ran out of soap, as well as toilet paper, before we checked out. 6.

A 10 mn du stade, personnel aux petits soins et très aimables

L'absence de frigidaire (mais peut-être ce n'est pas courant au UK)

Location was ideal for us

Slightly lacking in cleanliness. Towels not changed

Clean Rooms Friendly Staff Great Location

N/A

Good location, good utilities and breakfast. The beds were comfortable and the room was spacious. The shower was clean and the heating was great around the room.

The walls were thin so you could hear quite a lot through.

Nice quite hotel very friendly staff breakfast was excellent tram station very close to hotel so no walking for miles.

Room looked a bit tired could do with updating

Excellent service

No issue

Really cheap and comfortable stay. I really enjoyed the room and the tram was very close to get to the city centre

Breakfast was not that good, lacked cheese, olives, fresh vegetables, etc. One of the towels was dirty

Great location, swift check in.

Room was described as a king suite but really just had two king size beds, nothing was “suite” like at all. Expensive for what it was. Had no bedside lamps which was annoying - either full ceiling lights on or nothing. Bathroom very small but clean.

Location

Very little

The room we were in was relatively modern and was quite spacious. The hotel is in a good location for either Media City / Salford Quays or Old Trafford and the various retail outlets around there. The tram line is a relatively short walk. Room was good value for money. Staff were all very polite and pleasant.

They appear to be training Staff at the moment, service in the Restaurant was fairly shambolic - got my fries when I had finished my burger. Waitress had to keep being reminded of drinks that were ordered and they are pretty slack at applying residents discount but in fairness gave us some free drinks as compensation. Breakfast was incredibly complicated, manager explained we could help ourselves from any of the food out, then we were charge for having a cooked and continental (toast) breakfast! Manager sorted it out and again gave us a discount which was kind but it all seemed over-complicated! Room service was poor too, dirty mugs left in room, towels not fully replaced, bath mats instead of hand towels, again a lack of management or proper oversight. I am sure it will get better when everyone is trained.

10/10 lovely place staff were friendly comfy beds

Nothing, it was amazing

Close to centre

Mattress was very hard

The staff were amazing, rooms were great, i messed up on booking,but they were 100% amazing with sprting me out a+++

Nothing

good location for cricket ground

The staff were so friendly and so helpful. The hotel does not have a lift so they helped us with our baby items to our room. The room itself was an excellent size and very clean and comfortable. I was also worried it would be loud in the location but we were in a very quiet room, great for keeping little people asleep

Nothing

Very friendly, helpful staff Location Clean Good food

Lovely staff Great location for my needs Bed was lovely!

The breakfast wasn’t great. We were asked what time we’d like breakfast between 7-10am. We said 9am. When we went for breakfast I think the buffet breakfast had been sat there for hours and didn’t taste nice. Last time we stayed at this hotel we ordered breakfast off the menu and it was a much better experience. Red stains all over the cushions which were on the bed & other stains over the window nets. Don’t expect this when paying £170 a night.

Good breakfast, friendly staff, very close to train station

Everything was like home from home, just perfect especially the staff 😍 who always greeted us with a smile

Couldn't possibly dislike anything

Friendly staff, great location, comfortable room, very decent food.

A bit pricey when we were there but reasonable given that it was the test match.

This hotel was my base for 4 nights while attending the Radar Festival at O2 Victoria Warehouse, and it was absolutely perfect for my needs. The tram station is a couple of minutes away by foot, and one can be in Central Manchester in no time. Victoria Warehouse and Old Trafford are at walkable distance. The bed was comfortable, hallways were smelling very good and the staff were very kind and friendly. Amazing value for money, will be back for sure next time I'm around for the event nearby.

I stayed for two days. Breakfast for day 1 was a buffet style breakfast. No menu was offered. The eggs, beans- streaky bacon was warm - not hot. No check back in breakfast.Day 2 I was offered the menu. That was better- no check back.

Evening dinner- fish & chips. End tail of fish 31/2” long- chips for two people. Half way through my dinner the rest of the fish turned up. No check back. Day 2 evening dinner. I decided to have the fish again & fresh salad. You would normally expect the salad to be cold. It had warm vegetables & cold lettuce & tomato- the best of it was that I had the tail end only of the fish. She did not come back to me and say “ here is the rest of your fish” Really dissatisfied- Again no check back.

Lovely hotel and staff, great location and super sized room and bed. And the shower was amazing!

Clearer breakfast availability would have been better, but it wasn't a big problem.