Location and large bed and nice toiletries

We upgraded but didn’t get the dressing gowns

Room was very comfortable with nice thin quilts and windows you could open ! Good choice for breakfast and staff very helpful. No complaints whatsoever

The location was a little far out from central London but only four minute walk from Ealing common tube

Excellent staff, friendly and helpful. Parking a huge bonus!

n/a

The location was very good

Little bit on the expensive side

Breakfast was well stocked and delicious. Staff at breakfast could not have been more helpful and Roshan who served us dinner was wonderful.

The man who checked us in was rude and brusque

Breakfast is nice.　Reception's hospitalities are great.

Parking cost a bit expensive.

convenience and location to Twickenham and Richmond.

I was informed that the parking and break ins of vehicles was bad in the secure park. Being informed of this played on my mind all evening and in fairness had I have known, I would have maybe not chosen the hotel or used public transport.

First room looked as though bed sheets were not changed, just re-straightened. Long blonde hairs, mysterious dark oily stains on sheets, clear stains on pillow cases. Water bottles had broken seals and looks as though already used. Dark fluff as though from sock fluff in bed. Requested room move, second room I was moved to had curly dark hairs within the bed sheets once duvet cover pulled back. I had to place dry towels on the bed and sleep on top of the duvet - not in the bed as was too creeped out. It was already past 11pm so couldn't be bothered with yet another room move. Shower head almost impossible to move up the pole from its low position. Shower had no full enclosure so even with a bath mat on floor shower splashed out from bathroom onto room area and under the bathroom door.

The location

Took too long to check in

Staff prompt with inquiries and upgraded. Welcoming and professional

All perfect

Location was in perfect walking distance to family - Ealing Broadway a short walk too

Checked in early because the room was ready. Process on check in was a little slow but the staff were very friendly.

Price

Double charged for dinner, reception would not provide a refund and said I would need to take this up with my credit card company

Receptionist was rude and made me feel like it was my fault and my problem to resolve

Excellent location, easy drive from the M1, tube station close by.

Parking charge for 2 nights was £29

Very polite, helpful staff. They couldn't do enough for you.

On arrival, the room was very small and had an unpleasant smell but it seems to have disappeared by the end of the day. As the hotel held the wake for my aunt's the following day, my cousins came to have a meal at the hotel. I was very disappointed with the Burger considering the price. It was not worth the money at all. The breakfast was very disappointing as well, the Scrambled eggs were runny and tasteless. I think the problem is in the kitchen. I had the continental the next day which was OK but made the two breakfasts extremely expensive. Summing up the food was awful and very expensive. Shame.....

Design

Too cold in the rooms and the heating controls did not appear to work

Liked the location and the gym

Breakfast was a bit basic

conveniently located nearby train station, Nice clean room, friendly reception

the restaurant and food very moderate quality, messy breakfast service and limited choice of fresh fruit

All the staff are great. Customer service is excellent. Everywhere is very clean. The location was perfect for us. It is a 10 minute walk to Ealing Broadway Tube and the Elizabeth line. Heathrow is about 30 minutes on that line. Ealing Common Tube station is a little nearer. The bed was large and very comfortable. We were provided with tea and coffee making facilities and you can get fresh milk from the bar and cookies from reception.

The shower water temperature is a bit hit and miss but was never too hot. The temperature in the room cannot be self regulated so the evenings were a bit too cool and the noise of the machine was constant and was noisy all through the night. I was not able to turn it off or regulate it in anyway. In fairness - I did not bring this to the attention of reception as I assumed the only remedy would be to move us and the hotel was full. The room was smaller than I expected. We were offered an upgrade several times via email before we went so maybe the hotel is aware of this as being a previous issue.

Location

The location is excellent, very close to Ealing Broadway and Ealing Common. The staff and breakfast were great.

I had a very bad night sleep, the air conditioning unit was very loud and each time it kicked in woke me up. The room was very small and the bathroom was a tight squeeze because of the way the sink sticks out and the door not being able to open fully. If this room would have been half the price then it would be worth the money, but I felt it was over priced for a poor night’s sleep.

Great location, all staff very welcoming,and approachable,nothing too much trouble. Excellent location for tube station giving access to Central London and our main reason Covent garden.

No complaints really.

Nous avons pu prendre la chambre à 11h au lieu de 14h. Chambre très confortable avec tout ce que l'on a besoin, tv avec chaines satellites films. personnel disponible au petit soin pour les convives. Excellent choix au petit déjeuner (fruits, viennoiseries, salé) dans un espace convivial. Formule demi pension avec au dîner à la carte, excellent émincé de boeuf sauce huitre et pièce de boeuf.

A supprimer de la carte en entrée le nachos (seulement des chips tortillas avec un peu de fromage et sauce tomate avec olives) pour 10 pounds

Very good breakfast, close to the metro!

Small bedroom

朝ごはんが美味しかったです。

日本人にとってはシャワールームの洗面とシャワーブースの仕切りが短く、水が散る、少し寒いに気を遣った。実際には水は大して飛んでいませんが。

Close to Tube to get into Central London. Car parking on site. Easy walk to Ealing Broadway.

NA

I have been here several times and the hotel is modern , clean and very friendly helpful staff

Nothing

Staff was so lovely, very clean, my room was decorated, they did such an amazing job

Everything was nice

The comfort of the bed was amazing, staff were very helpful overall stay was great.

The size of the room was a little small and it felt like most furniture was cramped in, however the room was comfy but got very hot as it was small.

Very comfortable and quiet

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