The location, food and customer service

The cleanliness and overall condition of the room

Traditional property. Lovely setting and good rooms. Exceptional staff who were very kind

Nice room, good food. Gym on site

Lukewarm water to shower in the evening and then no hot water in the morning. Tv wouldn’t switch on.

The only experience which was pleasant was having Kevin serve us at dinner and then again for afternoon tea the following day. All other staff were rude and unpleasant.

Unfortunately, the overall hospitality at the hotel was very poor. The welcome was very rude firstly I was told I didn't make the correct booking and only booked 1 room instead of 2, however the check-in lady didn’t realise it was all under one name. Secondly, there was no assistance on taking luggage to the rooms. In the rooms we had no slippers or dressing robes which was a surprise for a spa hotel! At dinner the vegan option ran out very quickly and there was no accommodation in creating something else that was vegan friendly. Breakfast staff were incredibly rude. No attentiveness and when I ask about ordering vegan sausages I was rudely spoken to and staff seemed annoyed that I even asked. Our booking afternoon tea was disappointing as we waited 15 minutes in a dirty room where tables had not been cleaned. I went to reception to request to be served as no one had seated us, come to us or even taken an order. The spa was dirty and the pool had locks of hair at the side. For the price of the hotel I was extremely disappointed and mostly shocked with the staff and their attitude. I wouldn’t recommend to stay.

Felt like I stepped back in time, stunning location! Close to Shrewsbury for easy road links and Wem where I was visiting a friend. Character of the building.

The bathroom door didn't close or lock properly.

Areal und Lage gut

Schimmel im Bad, kein Lift, keine Unterstützung bei Gepäck , Schwimmbad geschlossen wg. Renovierung vom 6.6. - Ende Juli . Unser Aufenthalt am 30.6./1.7. Nachricht über die Schließung des Pools jedoch erst am 27.06. Keine. Möglichkeit, entsprechendes Hotel zu suchen. Ein Schelm, wer Böses dabei denkt!!!!

Grounds are beautiful Lovely, atmospheric rooms. Lovely staff. The oak restaurant is really good, wonderful ambience and service and lovely food.

The food in the bar was disappointing.

Welcome by front desk staff in hotel & spa areas. Large rooms, clean & comfortable.

Rooms a little tired. Majority of staff v friendly.- some breakfast room staff not so.