Clean, neat ,comfortable for a sensible price .staff helpful and young lady on reception wasmost helpful

Extra chargefor parking - it used to be included in the room price

I didn't like that our first room was full of human and dog hairs. We then got moved to another room, which was full of the same, including the bathroom. The 3rd room was fine. This was extra stressful because we stayed on Chris Eve. The manager seemed frustrated with us and had an unacceptable attitude

Brilliant staff, good size bed and good location

Shower was poor and room was poorly lit

Kind of suited requirements as wanted cheap and cheerful

We had a situation of while using hair dryer, all the lights on one side of the room all went out, we called reception, a man came up to take a look then said he would be back, after over an hour we heard nothing, we then phoned back and was told we would need to change rooms, we gathered our stuff together and waited, I eventually went to reception and a man met me half way and said they could actually fix it, they managed to sort it, but took a long time with poor communication. In the meantime I tried to use a light on the other side of the room as the power was working that time, but several bulbs were missing so very poor maintenance

Nothing

Bed sheets had stains on them Toijet had wee in it Very dusty and unclean We didn’t stay for our evening with you totally waste of money

Nice and clean, staff were friendly, helpful and professional.

N/A

Room was warm and comfortable

nothing

Nothing

Room was cold, heating started warming an hour before I left the next day. Duvet so thin I slept in a fleece to get warm and the fire door kept banging outside the room.

exactly as advertised

Well placed with a lovely restaurant ideal for a quick stopover Nice walks close by and dog friendly

Nothing

Breakfast

The reception made us pay for parking in the hotel which is £2 more expensive than the parking app. Very out dated. The shower and bathroom old and dirty

Lovely welcome and they found me a quiet room. The room was comfortable and clean. The bathroom was bright and clean. Breakfast was good and I had poached eggs. But, I luckily got my coffee before the one machine working broke down

To be picky the grilled tomatoes at breakfast could have been grilled a little longer!

The accommodation was comfortable and clean and functional.

No welcome from staff at reception. Too many rules ie Bar closed promptly at 11pm. Discounted breakfast cost only available if booking in advance on arrival. We stayed 5 nights and could not confirm breakfast requirements for the stay. Car parking charges Outrageous.

Location. Part of a large hotel chain.

Worn out. Room too small and bathroom in need of some upgrading and better care to details.

Nice room

Easy access to where we needed to go

Our room was quiet a walk from the entrance, but that's the only complaint

Even though I put my car registration in to the machine I got a parking ticket for £100.

Everything was excellent, parking, the room, the extra snacks, private bathroom, Iris & Paul, all superb and great value for money.

Behave!!!!!

Handy location, clean hotel & friendly night time staff.

The food in the restaurant wasn’t nice at all and the beds were on wheels so we rolled around in the single beds during the night.

Breakfast was good, Coffee too. Staff was pleasent and helpfull. Rooms are good.

Housekeepeng needs inpriovment. They didnt cahnge the beddings for more than two weeks. Towels were changed every day.

I like the location, I like the price of the room, I like how easy it was to check in.

The staff member that served me looked like she was more interested in something else she was doing on her desk. I wasn't advised pre booking that I had to pay for parking, which then changes the price slightly.

Nothing to get excited about

Curt reception staff, bathroom not up to standard expected , top price for second rate accommodation. Dirty toilet in bathroom , breakfast not up to expectations. Would never be able to recommend it.

Beds were comfortable and rooms clean

Nothing

Friendly, polite and helpful

No comfortable chair to relax in room

location good for access to Harlow

room smelt of sewers or as if someone had dedicated on the floor a while ago and not properly cleaned. really disgusting, shame as the staff and the breakfast were good.

Super hotel, very comfortable room with a nice bed, restaurant menu was very good with plenty of options, The food was excellent & nicely presented. Staff were very welcoming & helpful, Will definitely stay here again.

Nothing at all.

The fact I asked if I could have extra pillows as 1 each wasn’t enough I have a bad kneck and forgot my own personal pillow , within minutes 2 were brought to our room :) the Buffett breakfast had plenty of choice and was lovely

From the outside doesn’t look like there is any life inside and looks drab & univiting the outside needs to look brighter , in fact we pulled up and on first view I said I’m Not staying here , it looks like a dive but in the end was tired we have stayed at accor hotels before and all have been nice , I had an early hospital appointment in the morning and this was the closest hotel so booked - once booked online in the car while outside , looks can be deceiving entered the hotel and it is lovely , clean and actually lots of people staying , the room was clean and we had a very nice afternoon/evening at the hotel , the food we ordered was lovely starters and mains and all food was so nice

Breakfast was great

It said there was a swimming pool but this was closed and has been since lockdown apparently. Paid to park and then received a demand for none payment of parking, had to call the hotel to remind them that we had paid.