Regnum Bansko Mountain Resort

Schöner Blick auf die Berge

It’s a great hotel. Our suit was top notch. Clean and spacious, with a balcony. We booked half-board and the food was marvellous. Free parking is available at the hotel outdoors parking lot or at the street in front (at least in September).The staff was nice and welcoming. A complementary plate with fruits was brought to the suit + an early check-in was allowed. The wellness service is great. I was almost to forget … the cats in the garden are adorable :)

The pool is a little bit small

Location, quality, breakfast

The room was lovely and spacious, and the beds were very comfortable. The food was also delicious - the restaurant is buffet style and the dinner especially was delicious.

We felt like the hotel listing misled us - the outdoor pool with the fabulous looking slide wasn't available while we were there and their spa resort is 7km away. We all got sick from the indoor pool though the staff denied it was possible - something in the chemical mix changed while we were there, as on the second day we all started sneezing and coughing after we entered the indoor jacuzzi pool. They didn't deal with the situation appropriately and we couldn't use the facilities, which were the main reason we chose this hotel as we have young kids. It was really disappointing given what we paid for a luxurious family break.